Summary Operates PBX or multiline telephone Cisco/Finesse phone system to answer incoming calls and directs callers to appropriate personnel by performing the following duties.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Answers incoming telephone calls, determines purpose of callers.
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Focuses on First Resolution
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Working in Call Center environment
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Schedules appointments for family practice providers.
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Create telephone encounter for Specialty offices.
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Refill Request for family practice providers, within proper criteria.
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Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable.
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Answers questions about organization and provides callers with address, directions, and other information.
- Maintains virtual fax, sends faxes, and retrieves and routes incoming faxes.
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Clinic front desk duties when needed, patient check in/out, collect copays
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Handle provider letters mailed to patients
Education and/or Experience
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Other Skills and Abilities
Ability to speak fluent Spanish preferred
