Operations Manager – Restoration Services
Location: Newnan, GA
Lead a High-Performing Restoration Team
This is more than an Operations Manager position—it's an opportunity to lead and grow a high-performing restoration branch with the autonomy to make decisions, build exceptional teams, and drive operational excellence. We're looking for a proven leader who is ready to make a lasting impact.
Our Newnan branch is positioned for continued growth, and we're seeking an accomplished Operations Manager who thrives on building teams, improving performance, and delivering exceptional service. This role is ideal for a leader who understands both the operational and financial aspects of restoration and is passionate about developing people, creating accountability, and producing outstanding results.
If you're a leader who enjoys solving complex challenges, mentoring future leaders, and driving profitable growth while helping customers recover from property damage, we'd like to talk with you.
What You'll Do
As Operations Manager, you will have overall responsibility for the performance of the Newnan branch, including operations, financial results, customer satisfaction, employee development, and strategic growth.
Key Responsibilities
- Provide leadership for all branch operations with full accountability for safety, quality, profitability, and customer experience.
- Lead, coach, and develop Project Managers, Estimators, Field Supervisors, Technicians, Reconstruction personnel, and administrative staff.
- Establish clear performance expectations and create a culture of accountability, teamwork, and continuous improvement.
- Monitor key performance indicators including revenue, gross profit, labor efficiency, job cycle times, collections, and customer satisfaction.
- Oversee scheduling, staffing, equipment utilization, and resource planning to maximize operational efficiency.
- Review estimates, production budgets, and project costs to ensure profitable project execution.
- Partner with business development and sales teams to strengthen relationships with insurance carriers, adjusters, commercial clients, property managers, and referral partners.
- Identify opportunities to improve operational processes, increase efficiency, and enhance the customer experience.
- Ensure compliance with OSHA regulations, IICRC standards, company policies, and industry best practices.
- Lead emergency response efforts during catastrophe events and large-loss commercial projects when required.
What We're Looking For
The successful candidate is a confident leader with a proven history of building high-performing teams and delivering strong financial and operational results.
Required Qualifications
- 7+ years of progressive leadership experience in the restoration industry.
- Demonstrated success managing restoration operations, multiple crews, and high-volume project portfolios.
- Strong knowledge of water, fire, mold, storm, and reconstruction services.
- Experience managing branch financial performance, labor costs, budgets, and profitability.
- Ability to analyze operational metrics and implement strategies that improve performance.
- Exceptional leadership, communication, and relationship-building skills.
- Excellent organizational, problem-solving, and decision-making abilities.
Preferred Qualifications
- Experience with Xactimate, DASH, Encircle, DocuSketch, T&M or similar restoration management platforms.
- IICRC certifications (WRT, ASD, AMRT, FSRT, OCT, or Master certifications).
- Experience working with insurance carriers, third-party administrators (TPAs), commercial accounts, and large-loss projects.
- Background managing reconstruction operations.
Compensation & Benefits
We offer a competitive compensation package designed to attract experienced restoration leaders, including:
- Competitive base salary
- Performance-based bonus opportunities
- Health, dental, and vision insurance
- Paid time off and company holidays
- 401(k) with company match
- Company vehicle or vehicle allowance
- Mobile phone and technology support
- Leadership development and continuing education
- Opportunities for advancement within a growing organization
Why Join Us?
We believe exceptional companies are built by exceptional leaders. Our Operations Manager isn't just responsible for running the business—they help shape its future. You'll have the authority to make meaningful decisions, build and mentor a talented team, improve processes, strengthen customer relationships, and drive the continued growth of the Newnan branch.
If you're looking for a leadership opportunity where your experience, vision, and results will be recognized and rewarded, we'd welcome the opportunity to meet you.
Ready to lead, grow, and make an impact? Apply today and help us build the premier restoration team serving the Newnan community.
Pay: From $85,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
