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Sales & Key Account Executive

Lufthansa Technik -
Aguadilla, PR

Job Details

Qualifications

Customer communication

Full Job Description

Position Title:

Sales & Key Account Executive

Organization:

LTPR

Department:

CEO Office (temp until Sales Dept is established)

FLSA Classification:

EEOC Job Category

Revision Date:

16/10/2025

Position’s Connections

Position of the direct supervisor

CEO, later LTPR Sales & Customer Service Manager

Positions of the direct subordinates

n/a

Description of the Position

The Sales & Key Account Executive plays a critical role in expanding the company’s customer base and maintaining strong, long-term relationships with existing airline- and other clients. The position focuses on selling aircraft maintenance, modification, and engineering services, while ensuring the highest level of customer satisfaction and contract performance.

The ideal candidate combines deep aviation market knowledge with strong commercial acumen, working closely with internal teams to deliver tailored maintenance solutions to airline, leasing, and cargo customers.

Essential Responsibilities

Sales & Business Development

Identify and pursue new business opportunities for heavy checks, line maintenance, modifications, component services and other products of the company.
Develop strategic sales plans to meet revenue targets and market share goals.
Prepare, negotiate, and close commercial proposals and maintenance agreements in collaboration with engineering, planning, and legal teams.
Conduct market analysis to identify potential customers, trends, and competitive activities.
Represent the company at trade shows, customer meetings, and industry events to promote MRO capabilities.

Key Account Management

Serve as the primary commercial contact for assigned key airline and other customers.
Manage the full customer relationship lifecycle—from proposal through contract execution and ongoing performance review.
Coordinate with operations and production teams to ensure customer requirements are met on time, within scope, and to quality standards.
Lead regular business review meetings with key accounts to address performance, upcoming maintenance needs, and new opportunities.
Monitor contract performance, profitability, and customer satisfaction metrics.

Internal Collaboration

Liaise closely with Lufthansa Technik Corporate Sales in the Region

Work closely with operations, engineering, planning, procurement, and finance to ensure customer commitments are achievable and delivered.
Provide accurate sales forecasts, market intelligence, and competitor insights to management.
Support marketing and business development initiatives with customer data, success stories, and case studies.

Other Responsibilities

Other duties as assigned or required from time to time

Education, Skills, and Competencies

Education & Experience

Bachelor’s degree in Business, Aviation Management, Engineering, or related field.
Minimum 5 years of experience in sales, business development, or account management in a technical industry preferably aviation (MRO, OEM, or airline).
Proven track record in managing key accounts and delivering sales results.

Skills & Competencies

Strong knowledge of aviation market dynamics, maintenance services, and commercial processes.
Excellent negotiation, presentation, and communication skills.
High level of customer focus and relationship management ability.
Self-motivated, result-oriented, and able to work independently.
Proficiency with CRM systems (e.g., Salesforce) and Microsoft Office Suite.

Other Requirements

Willingness to travel domestically and internationally (up to 60%)
Must be authorized to work in the United States.

Preferred Qualifications

Experience with FAA Part 145 MROs, component repair, or aircraft modification programs.
Technical understanding of aircraft maintenance operations or engineering processes.
Multilingual abilities (e.g., Spanish, German) are a plus for international customer communication.

Working conditions

Office environment. This job operates in a professional office environment.
- This role routinely uses standard office equipment such as computers, phones, photocopiers, fax, scanner and filing cabinets.
- Extended hours, holidays and weekends work are required as needed, and the employee should be prepared to work outside of standard business hours when necessary to meet organizational needs.
- The workspace may range from a desk in an open layout cubicle, a private office or working remotely from home.
- Being a international company, there will be a linguistic diversity.
- The temperature will be in a comfortable range. Sometimes it may be colder than normal.
- Available to extensive travel in the country and abroad

Physical Demands (if applicable)

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, sit, squat, bend, and talk and hear.
Must be able to use a computer keyboard, mouse, and office equipment.
Specific vision abilities required by this job include close vision, distance vision and color vision and ability to adjust focus.
Sitting for Extended Periods: the job requires prolonged periods of sitting at a desk or computer.
Computer Use: the position involves extensive computer use, including typing, using a mouse, and staring at a screen for extended periods.
Lifting and Carrying: the job requires lifting or carrying items, even if they are relatively light, like office supplies, files, or equipment.
Repetitive Motions: there are repetitive motions involved, such as typing, filing, or data entry.
Standing or Walking: While office jobs are generally sedentary, there may be occasions when standing or walking is required, such as during meetings or when using office equipment.
Communication Skills: communication is essential in an office setting. Include any relevant requirements for speaking, listening, and effective communication.

This job description reflects management’s assignment of essential functions; it does not exclude or restrict the tasks that may be reasonably assigned.

Education, Skills, and Competencies

Working conditions

Physical Demands (if applicable)

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