Overview
We are seeking a dedicated Part-Time Customer Service Representative to join our dynamic team. In this role, you will serve as the primary point of contact for our customers, providing exceptional service and support across various communication channels. The ideal candidate will possess strong communication skills, a positive attitude, and the ability to handle multiple tasks efficiently. This position offers an excellent opportunity to develop your customer service expertise while contributing to a welcoming and professional environment.
Duties
- Respond promptly and professionally to customer inquiries via phone, email, or in person, ensuring high levels of satisfaction.
- Manage customer accounts by updating information, processing orders, and handling transactions accurately.
- Assist with inventory management by tracking stock levels, conducting manual handling when necessary, and reporting discrepancies.
- Maintain detailed records of customer interactions using data entry and CRM (Customer Relationship Management) software.
- Collaborate with team members to resolve customer issues efficiently and escalate complex cases when appropriate.
- Perform administrative tasks such as filing, organizing documentation, and managing front desk responsibilities.
- Demonstrate excellent phone etiquette and communication skills to foster positive relationships with clients.
- Assist in marketing initiatives by promoting new products or services during customer interactions.
- Support store maintenance and organizational tasks to ensure a clean, safe, and welcoming environment.
- Assist in process of recieveing new stock and inputting into the system.
Requirements
- Previous experience in customer service, retail sales, or administrative roles is preferred.
- Strong organizational skills with attention to detail in data entry and inventory control.
- Excellent verbal and written communication skills; bilingual abilities are a plus.
- Proficiency in Microsoft Word, Excel, and other technical tools used for record keeping and reporting.
- Ability to perform manual handling tasks and heavy lifting when necessary.
- Knowledge of retail math for transactions and inventory management.
- Demonstrated negotiation skills and the ability to manage sales effectively.
- Good public speaking skills for engaging with customers or presenting information.
- Ability to work flexible hours on a part-time basis while maintaining professionalism. Weekends are required.
If you are motivated by delivering outstanding customer service and eager to grow within a supportive environment, we encourage you to apply today. Join us in creating positive experiences for our valued clients while developing your skills in a vibrant setting.
Pay: From $14.00 per hour
Benefits:
Work Location: In person
