Clinical Manager
ABOUT US:
Playabilities for Sensational Kids is a dynamic, multi-disciplinary pediatric clinic specializing in occupational, physical, and speech therapy. We provide personalized, innovative, and client-centered therapy services to children with neurodevelopmental disabilities, including developmental delays, autism, and sensory processing disorders. Through engaging, play-based therapy, our team fosters growth, confidence, and independence, ensuring that every child receives the support they need to thrive.
At Playabilities, we believe in doing better—for children, families, and the future of therapy. Our journey began with a simple but powerful idea: to break down the barriers that prevent children from receiving the services they need and deserve. We are committed to creating a world where therapy isn’t limited by funding or structure but driven by possibility and passion.
Our team at Playabilities doesn’t just provide therapy—we build a movement that redefines what pediatric therapy can be. Our work is guided by five core values that shape our culture and mission, and every day, our team brings these values to life:
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Passionate About Making a Difference – We are energized through serving others. Every action we take is driven by our commitment to improving the lives of children and families.
- Learn and Innovate – We strive for personal and professional growth to continuously better serve our company and community. We embrace change and new ideas.
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Do the Right Thing – We prioritize relationships and make all decisions, especially people decisions, with integrity. Trust is at the heart of everything we do.
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We Build a Village – Connection is the foundation of our services. We create meaningful relationships, ensuring families and professionals feel supported every step of the way.
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Share Joy and Have Fun – Therapy should be empowering and joyful. We help families achieve and maintain “joie de vivre”—the joy of life—through our work.
At Playabilities, we are seeking a Clinical Manager at our Lenexa clinic location. Under the leadership of the Clinical Director, the Clinical Manager will be responsible for overseeing and coordinating the delivery of therapeutic services to children and adolescents.
The Clinical Manager will provide direct clinical care, supervise a team of therapists, collaborate with interdisciplinary professionals, and ensure the highest standards of care for our young patients. This role involves applying clinical expertise, leadership abilities, and a passion for working with children. The Clinical Manager is responsible for direct oversight of the day-to-day clinical delivery of their applicable location.
KEY RESPONSIBILITIES:
The duties listed below represent essential functions of the role and can be performed with or without reasonable accommodation.
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Selection & Onboarding
- Screens applicants for current open positions, determines which candidates progress in the hiring process, and makes final recommendations on job offers
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Supports the new therapist orientation process by establishing and reviewing pertinent parts of the orientation checklist and orienting/mentoring new therapists.
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Provides proactive recommendations to Human Resources and Leadership that forecast clinical team hiring needs.
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Oversight of mentorship for new hires
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Participation in meetings related to metrics and hiring needs
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Oversight of professional student placements in collaboration with HR
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Supervise & Mentor Therapist Team
- Provides leadership and guidance to therapists within the clinic, including occupational therapists, speech-language pathologists, and physical therapists
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Provides leadership and guidance to the Assistant Clinical Managers (ACMs) of assigned clinic
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Fosters a collaborative and supportive work environment that promotes teamwork, growth, and excellence in client care.
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Conducts performance evaluations for clinical therapist team in the facility.
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Provides constructive feedback and addresses any performance issues in a timely and professional manner.
- Utilizes Key Performance Indicators (KPI) and available metrics to identify performance development needs, recognize high performers, and reinforce their achievements or areas of growth.
- Serve as a role model by demonstrating commitment and support as new policies and processes are implemented across the organization.
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Utilizes effective interpersonal techniques to resolve challenging client/family situations.
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Applies appropriate interpersonal techniques to address and resolve employee issues.
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Oversight of lunch and learns
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Oversight of discipline specific appreciation month celebrations (April, May, October)
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Direct supervision of rehab technicians
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Supporting with therapist transitions out of employment
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Collaboration
- Collaborates with Clinical Director to maintain clinical standards of care.
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Actively participates in Clinical Department meetings with all clinical management and leadership from the organization.
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May be asked to co-sign documentation of therapists as needed.
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Oversees execution of seasonal themes to ensure that therapy is fun, engaging, and relevant to the season, for all clients of all backgrounds.
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Provides positive recognition to individual with high Therapy Value Survey (TVS) and Net Promotor Score (NPS) survey weekly
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Strong and consistent collaboration with other clinical managers and members of the management team across departments
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Direct Treatment
- Maintains a consolidated caseload of clients for direct treatment. Scheduled for approximately twenty hours per week of direct therapy (targeting at least eighteen hours), with reasonable accommodations available as needed.
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The Clinical Manager will reserve (2) two-hour timeslots on their schedule for evaluations per week as part of their therapy-provided hours.
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Clinic Administration Duties
- Organizes and maintains therapy materials at the clinic, communicates needs for replacements or new orders of clinic materials, and ensures that the clinical areas are efficiently utilized and equipped with the necessary supplies, furniture, and materials to exceed client expectations.
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Promptly communicates low TVS and NPS scores to therapists ensuring effective and efficient resolution of any issues with the therapeutic match, therapy plan, family dynamics, or Playabilities relationship.
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Monitors the End-of-Day report from the EMR and ensures all outstanding tickets are addressed weekly.
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Promptly adheres to incident policies and procedures, ensuring that all reports are completed within 24 hours of the incident, while providing necessary support to both the team and clients as needed. Escalates all safety events to the Clinical Director.
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Ensures team knowledge of, and adherence to, the clinic’s safety plan
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Executes clinic tours for potential new clients and families, by request
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Support in implementing events in accordance with the clinical department annual calendar
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May be asked to participate in a committee or task force
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Responds to FMLA and ADA qualifying events with confidentiality. Escalates these events to HR in a timely manner.
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Reviews and processes requests for time off from therapists at their assigned clinic
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Management Team Duties
- Playabilities’ Team Members will constantly strive to be the best pediatric therapy service provider in the region by continuously improving, going above and beyond, exceeding all expectations, and practicing Playabilities’ Core Values. As a manager, the Clinical Manager holds a position of trust and responsibility, entailing access to confidential information related to business strategies, financial data, employee records, proprietary knowledge, and other sensitive information. As such, they are expected to abide by the confidentiality guidelines in the Employee Handbook.
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All Playabilities Team Members are required to adhere to the Health Insurance Portability and Accountability Act (HIPAA) and maintain strict confidentiality concerning all patient, employee, and company proprietary information.
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The Clinical Manager will continuously support the leadership and management teams with implementing strategies to ensure quality control of therapies, treatment, and improve current processes/practices of the clinic.
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The Clinical Manager will actively participate in all EOS initiatives, including quarterly meetings, Rocks, and L10 meeting structures, to ensure alignment with organizational goals and drive continuous improvement.
- The Clinical Manager will aim to achieve at least 80% of rock completion.
- Playabilities’ Management Team focuses on the growth and well-being of the people (clients and therapists) that they serve. All managers will lead by example but understand the importance of delegation and optimizing time and energy spent on the highest needs of the clinic.
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Embodies the 5 Components of Leadership for Clinical Managers described as such by team:
- My Clinical Manager keeps expectations clear.
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My Clinical Manager communicates well.
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My Clinical Manager rewards and recognizes my achievements.
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My Clinical Manager always exhibits Playabilities’ Core Values.
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My Clinical Manager is available and accessible & approachable
- Playabilities’ Core Values.
- All employees at Playabilities are expected to promote, exemplify, and uphold Playabilities' Core Values as outlined below.
- Do the right thing.
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Learn and innovate.
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Passionate about making a difference.
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We build a village.
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Share joy and have fun.
- Ancillary Duties:
- Additional duties and responsibilities may be added to this job description at any time. The job description does not state or imply that these are the only activities to be performed by the Therapist(s) holding this position. Therapists are required to follow any other job-related instructions and to perform any other job-related responsibilities as requested by their supervisor.
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Other duties as assigned.
DIRECT REPORTS:
SCHEDULE & PRODUCTIVITY:
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The Clinical Manager will have forty (40) hours/week of availability between 8am-6pm, Monday-Friday.
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A minimum of one (1) day must include being onsite in the clinic until 6:00pm to ensure managerial coverage is available.
EDUCATION:
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Must have a master’s or doctorate degree in their applicable therapy discipline (or equivalent) from an accredited university. (e.g., Physical Therapy, Occupational Therapy, or Speech Therapy)
EXPERIENCE & QUALIFICATIONS:
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Minimum of 5 years of working in the field of pediatric therapy preferred
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Demonstrated ability to work both independently and collaboratively in a team setting.
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Clear and effective verbal and written communication abilities.
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Capacity to perform essential functions of the role, with or without reasonable accommodation.
SKILLS/LICENSURE/CERTIFICATION/KNOWLEDGE:
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Must hold and maintain current licensure or certification as required by specific discipline (e.g., Physical Therapist, Occupational Therapist, Speech-Language Pathologist) in the state of Kansas.
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Playabilities will engage in the interactive process to explore accommodations for candidates who are newly licensed or in the final stages of licensure.
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Taking action to achieve goals beyond what is required; being proactive
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Must be able to adapt to changes in job responsibilities and clinic environments, with or without reasonable accommodation.
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Must be able to prioritize and manage multiple concurrent tasks in a dynamic clinical setting, with or without reasonable accommodation.
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Effective with time-management skills.
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Set high standards of performance for self and others; assume responsibility and accountability for successfully completing assignments or tasks; self-imposed standards of excellence rather than having standards imposed
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Use appropriate interpersonal styles to establish effective relationships with clients and internal partners; interact with others in a way that promotes openness and trust and gives them confidence in their intentions
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Ensure that the client’s perspective is a driving force behind business activities; craft and implement service practices that meet customers' and Playabilities’ needs
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Develop and use collaborative relationships to facilitate the accomplishment of work goals
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Must be able to engage in conflict resolution and maintain professional relationships in challenging interpersonal situations, with or without reasonable accommodation
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Excellent problem-solving and decision-making abilities to address complex issues in a dynamic healthcare environment
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Dedication to patient-centered care and a passion for improving the lives of pediatric clients and their families
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Must be able to effectively use computer systems (e.g., Windows OS, Microsoft Office), with or without reasonable accommodation, to perform essential documentation and communication tasks
Physical Demands:
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Lifting: Occasionally lift or move up to 30 pounds.
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Mobility: Sit or stand for long periods, walk, bend, and reach to interact with clients, set up therapy spaces, or move between rooms.
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Technology: Ability to use multiple computer components to track progress and maximize productivity.
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Manual Tasks: Utilize hands for documentation and therapy tools (e.g., stress balls, charts).
Occasional Physical Assistance:
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Assisting Clients: Light physical support may be required (e.g., guiding clients to a chair).
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Therapy Tools: Set up or adjust therapy aids such as sensory equipment, chairs, and visual aids.
Sensory Demands:
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Hearing: Actively listen to clients, picking up on tone, inflection, and non-verbal cues.
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Vision: Observe client behavior, interpret body language, and review written and electronic documentation.
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Speech: Clear and effective verbal communication with clients, families, and team members.
Client Interaction Requirements:
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Emotional Engagement: Maintain professionalism in emotionally charged situations or when clients are in distress.
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Physical Proximity: Comfortable working closely with clients and maintaining appropriate physical boundaries.
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De-escalation Skills: Use verbal techniques to calm clients in crisis, maintaining a calm and compassionate demeanor.
Cognitive and Emotional Demands:
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Concentration: Maintain sustained focus during therapy and while documenting case notes.
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Emotional Resilience: Manage emotional responses when dealing with sensitive client situations.
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Conflict Resolution: Ability to mediate disagreements and navigate difficult client dynamics with understanding and professionalism.
Work Environment Considerations:
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Ability to work in various settings such as office, clinic, remote (if applicable), or community locations.
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Adaptability to emotionally charged environments, ensuring client needs are met across different settings.
Equal Employment Opportunity (EEO) Statement
Playabilities for Sensational Kids is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
