Who we are:
Peterson Health is an independent, not-for-profit rural community hospital located in Kerrville, TX- heart of the Texas Hill Country. Peterson was recently named one of the Top 20 rural and community hospitals in the country and the only one in Texas by the National Rural Health Association. Being named one of the Best Places to Work in Healthcare by Modern Healthcare for six consecutive years is a testament to Peterson's commitment to its team and to fulfilling its mission of providing exceptional, compassionate, patient-centered care.
Shift Information:
This position is Full-Time
What we offer:
Health Insurance
401(k)
Dental Insurance
Vision Insurance
Paid time off
Tuition Reimbursement | HPSA Designated
Employee Education Scholarships
Employee Referral Program
Merit Increases
Free access to a beautiful onsite fitness facility
What your will do:
The Patient Service Coordinator is responsible for coordinating and scheduling patient visits for field clinicians while performing administrative functions that support patient care. This role collaborates with clinicians, patients, caregivers, providers, and other Home Care Interdisciplinary Group (IDG) members to ensure effective care coordination, continuity of services, and smooth transitions within Home Care.
The Patient Service Coordinator serves as the primary resource for patient scheduling and must maintain a thorough understanding of regulatory requirements related to Home Care scheduling and visit management. Responsibilities include managing clinician schedules, participating in holiday staffing, updating the clinical on-call schedule, monitoring and processing patient information and physician orders, and completing order follow-up activities. Additional duties include managing supply requisitions and maintaining adequate inventory of clinical supplies, providing scheduling and operational updates during clinical meetings, actively participating in Case Conferences, and performing other administrative tasks as assigned. The Patient Service Coordinator works closely with the Home Care team to support efficient operations and high-quality patient care.
Required Education:
High School diploma or equivalent
Required Technical Skills:
Basic knowledge and skills to care for the needs of the population served. Professional and efficient verbal and written communication skills. Professional interpersonal skills. Ability to multi-task, basic organizational and time management skills. Basic computer skills. Knowledge of general office and administrative practices and procedures. Knowledge of how to utilize office equipment (copy machine, fax machine, etc.).
Preferred Skills:
Experience with Home Care Home Base; Experience with smart phones and smart devices
Required Licensure/ Registration/ Certification:
Must have reliable transportation
Preferred Licensure/ Registration/ Certification:
Advanced education or certification in area of specialty
Required Experience:
Experience in service coordination
Preferred Experience:
Home Care or Hospice experience; Experience in a healthcare setting; Experience in scheduling
