Do you enjoy solving problems, helping others, and learning how technology supports day-to-day business operations? Are you interested in gaining hands-on experience with computer hardware, software, Microsoft 365, network troubleshooting, and IT support? If so, you may be a fit for our IT Support Intern opportunity at Natural Choice Foods.
Mission
At Natural Choice Foods, our mission is to partner with food manufacturers to recover value from excess inventory by providing access to markets that need quality food at extreme value.
Company Values
Never Settle | Be Accountable | Do the Right Thing | Win Together
The IT Support Intern is responsible for providing first-level technical support to employees across Natural Choice Foods and Daily Deals. This role serves as a primary point of contact for technology-related issues and supports the installation, maintenance, and troubleshooting of computer hardware, software, mobile devices, printers, scanners, and network connectivity.
This position is a great opportunity for someone looking to gain real-world IT experience while supporting business users and working closely with senior IT staff. The ideal candidate has strong customer service skills, a passion for technology, and a desire to learn and grow within the IT organization.
- Provide first-level technical support for desktops, laptops, mobile devices, printers, scanners, and peripheral equipment.
- Monitor the company’s ticket management system, respond to support requests, document resolutions, and escalate complex issues when appropriate.
- Troubleshoot hardware, software, operating system, and application issues for end users.
- Assist users with Microsoft 365 applications, including Outlook, Teams, Word, Excel, and SharePoint.
- Assist with network connectivity troubleshooting, including Wi-Fi and VPN-related issues.
- Follow cybersecurity policies and procedures to help protect company systems and data while providing professional and courteous customer service.
- Support warehouse technologies, including handheld RF scanners, workstation terminals, and label printers.
- Participate in technology rollouts, upgrades, equipment setup, and special projects.
- Maintain inventory records for IT hardware, peripherals, and software assets.
- Associate degree in Information Technology, Computer Science, Information Systems, or a related field; or equivalent combination of education, technical training, and relevant experience.
- 0–2 years of IT support, help desk, technical support, internship, or equivalent experience.
- Strong customer service skills with the ability to communicate technical information clearly and professionally.
- Basic knowledge of computer hardware, software, operating systems, mobile devices, printers, and peripheral equipment.
- Experience or familiarity with Microsoft 365 applications, including Outlook, Teams, Word, Excel, and SharePoint.
- Ability to troubleshoot common desktop, laptop, network connectivity, Wi-Fi, VPN, and application issues.
- Ability to document support steps, resolutions, and follow-up actions accurately in a ticket management system.
- Self-motivated with the ability to work independently while contributing to a team environment
Start on the Date of Hire:
- Weekly Pay
- Employee discount at Daily Deals Food Outlet
- Employee Assistance Program (EAP)
https://naturalchoicefoods.com/careers-2/job-openings/
NCF is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.
Do you need any disability-related accommodations or other considerations in the application process? Notify our Human Resources department upon submitting your application by email.
