What We Offer:
Novant Health Ortho & Sports Medicine Manning Park is seeking a Patient Services Coordinator IV to join our patient-centered team. This role is essential in delivering a seamless experience for patients while supporting the daily operations of a busy specialty practice. The PSC IV serves as a key resource for referral management, patient access, and practice support functions, ensuring timely coordination of care for orthopedic and sports medicine patients.
At Novant Health, we believe remarkable care starts with remarkable people. As a Patient Services Coordinator IV, you will help create a welcoming and efficient environment while ensuring patients receive compassionate, coordinated care from their first interaction through ongoing treatment.
Why Join Novant Health?
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Be part of a diverse and inclusive team committed to delivering exceptional care.
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Access to career advancement opportunities and continuous learning.
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Benefit from our tuition reimbursement and loan forgiveness programs.
What We're Looking For:
- Education: High School Diploma or GED, required.
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Experience: Three years of experience in a medical office setting, required. Other related experience may be considered in lieu of medical office experience.
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Additional Skills (required): Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires understanding of CPT and ICD9-CM coding processes. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.
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Additional Skills (preferred): Proficient in the use of all computer software utilized in the practice.
What You'll Do:
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Process and manage patient referrals, authorizations, and related follow-up activities for at least 50% of the role.
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Coordinate scheduling and patient access to specialty services, diagnostic testing, and follow-up appointments.
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Serve as a resource for providers, clinical staff, and patients regarding referral and scheduling processes.
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Perform Dimensions super-user functions, including practice support related to Epic workflows and troubleshooting.
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Monitor and manage miscellaneous work queues to ensure timely resolution of patient and operational needs.
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Verify and update patient information, insurance details, and demographic data.
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Maintain accurate documentation and ensure compliance with organizational policies and regulatory requirements.
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Deliver exceptional customer service while fostering a positive patient experience.
