The Utility Billing Specialist is a detail-oriented and customer-focused role supporting the Edmunds GovTech UMBS utility billing software. This role is responsible for processing client billing data, validating account information, resolving billing discrepancies, supporting clients, and ensuring accurate and timely invoicing for utility services such as water, wastewater, recycling, waste, or municipal services. The ideal candidate must have strong analytical skills and be comfortable working with billing systems, financial data, and cross-functional teams in a fast-paced software environment.
$60,000 (Employer est)
We rely on our Utility Billing Specialists to:
- Process and maintain utility billing usage data within the company’s software platform
- Review billing data for accuracy, completeness, and compliance with client requirements
- Import usage data, calculate, validate, and post utility bills within the EGT application
- Collaborate with customer support and development teams to troubleshoot billing-related system issues
- Maintain accurate billing documentation
- Support month-end and year-end billing activities and reporting
- Monitor billing workflows and identify opportunities for process improvement and automation
- Ensure compliance with applicable utility regulations, company policies, and data security standards
We find that many of our most impactful Utility Billing Specialists possess:
- Associate’s or Bachelor’s degree in Business, Accounting, Finance, or Information Systems
- 2+ years of experience in utility billing, accounts receivable, customer billing, or related operational support
- Experience working with billing software, ERP systems, or SaaS platforms
- Strong proficiency in Microsoft Excel and data entry accuracy
- Excellent analytical, organizational, and problem-solving skills
- Strong verbal and written communication skills
- Ability to manage multiple priorities and meet deadlines with minimal supervision
- Close attention to detail and commitment to data accuracy, time management, and critical thinking
- Familiarity with Customer Information Systems (CIS) or utility management platforms
- Adaptability in a technology-driven environment
- Knowledge of utility rate structures, meter data, and billing cycles
- Experience with data reconciliation processes
- Standard business hours with occasional support during billing cycles or system implementations
Edmunds GovTech proudly offers comprehensive software solutions to assist local governments to better serve their communities. Our employees are located in our offices in Northfield, New Jersey, Clifton Park, New York, and Raleigh, North Carolina and remotely across these and other states.
Edmunds GovTech is an equal opportunity employer. All candidates for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, state or local law.
