Assistant Branch Manager – Grand Ledge, MI
Join Eaton Community Bank and Grow Your Career with Us!
At Eaton Community Bank, we are committed to the success and well-being of our employees. We foster a supportive work environment where team members have opportunities to learn, grow, and succeed. Guided by our shared values, we have built a culture where engaged employees help our customers thrive—and where everyone shares in our success.
We are currently seeking an Assistant Branch Manager to join our team in Grand Ledge, Michigan. This position plays a key role in supporting branch operations, delivering exceptional customer service, developing staff, and assisting the Branch Manager in the overall leadership of the branch.
Position Summary
As an Assistant Branch Manager, you will assist with the effective management of the branch while ensuring customers receive outstanding service. You will help supervise frontline staff, mentor team members, promote bank products and services, and step into the Branch Manager role when needed.
Key Responsibilities
- Assist the Branch Manager with the daily management of branch operations.
- Lead and support the branch’s customer service efforts, ensuring prompt, professional, and courteous service.
- Supervise and support Tellers and Customer Service Representatives (CSRs).
- Serve as Branch Manager in the Manager’s absence.
- Perform Teller and CSR duties as needed.
- Ensure compliance with all bank policies, procedures, and regulatory requirements.
- Identify customer needs and recommend financial products and services that provide value.
- Support Eaton Community Bank’s Consultative Sales Culture by coaching and mentoring branch staff.
- Establish performance goals, conduct employee evaluations, and provide constructive feedback.
- Foster teamwork, communication, and employee engagement.
- Independently handle complex customer transactions.
- Maintain a professional image and represent the bank positively at all times.
Qualifications
Required
- High School Diploma or equivalent.
- 2–5 years of experience in retail banking, customer service, sales, or a related financial services environment.
Preferred
- Associate’s Degree in Business or a related field.
Skills & Abilities
Technical Skills
- Proficiency with computers and standard office equipment.
- Strong verbal and written communication skills.
- Professional phone etiquette and customer interaction skills.
Leadership & Professional Skills
- Ability to multitask and work effectively in a fast-paced environment.
- Strong attention to detail and commitment to accuracy.
- Ability to maintain confidentiality.
- Self-motivated with excellent problem-solving skills.
- Proven ability to motivate, mentor, and develop employees.
- Team-oriented with a commitment to achieving organizational goals.
Physical Requirements
- Regular and dependable attendance.
- Ability to sit for extended periods.
- Ability to stand or extended periods.
- Ability to move throughout the branch as needed.
- Occasional lifting and transportation of files and boxes.
- Occasional overtime or after-hours work may be required.
Why Join Eaton Community Bank?
- Supportive, team-oriented culture
- Opportunities for professional growth and leadership development
- Meaningful work serving local communities
- Commitment to employee success and development
Equal Employment Opportunity
Eaton Community Bank is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other status protected by applicable law.
Ready to take the next step in your banking career? Apply today and become part of a team dedicated to helping customers, communities, and employees succeed.
Job Type: Full-time
Pay: $18.22 - $27.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Tuition reimbursement
- Vision insurance
Experience:
- Banking: 2 years (Required)
Ability to Commute:
- Grand Ledge, MI 48837 (Required)
Work Location: In person
