Step into a workplace that’s as exciting as it is rewarding!
FireKeepers Casino Hotel delivers a high-energy environment with vibrant entertainment, a strong team culture, and real opportunities to grow. Recognized as one of Michigan’s Top Employers by Forbes, GlassDoor, and Michigan Works, we’re proud to invest in our Team Members every step of the way.
Why join us?
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Grow your career with development programs and opportunities to advance from within.
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Comprehensive medical benefits, including exclusive access to the NOMI network, providing a “no copay” advantage.
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Give back through Volunteer Time Off (VTO).
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Generous PTO plan to recharge and reset.
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Incentive programs that recognize your contributions.
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Low-cost Team Member dining, provided by our award-winning culinary team.
SHIFTS AVAILABLE: Open availability required
PAY: Starting at $17.88 per hour, with opportunities for annual increases
SCOPE OF POSITION:
Responsible for the safe and efficient operation of all cash-handling procedures within the Cage Department. Ensures all transactions are conducted accurately and efficiently, in compliance with applicable laws, regulations, and gaming rules, as well as established company policies, procedures, and Internal Controls.
WORK LOCATION ASSIGNMENTS:
Main Cage
Poker Cage
VIP Cage
ESSENTIAL DUTIES AND RESPONSIBILITIES:
The following duties represent the primary responsibilities of this role. Additional tasks may be assigned by management as necessary. All duties must comply with Tribal, Federal, and organizational policies, Internal Controls, and regulations.
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Follow all company and department policies and procedures.
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Maintain a friendly and courteous attitude while delivering the highest standard of quality customer service to both internal and external customers.
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Accurately balance assigned cash drawers.
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Cash chips and other gaming instruments promptly and courteously.
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Process approved checks and other monetary instruments according to company policies.
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Redeem foreign currency and compute accurate exchange rates for various currencies.
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Perform marker, front money, and safekeeping issuances and redemptions.
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Maintain logs and complete transactions in compliance with the Bank Secrecy Act.
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Complete all required casino documents accurately and thoroughly.
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Safeguard company assets and adhere to all Cage policies and procedures.
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Maintain knowledge of the facility and promotional events to assist guests effectively.
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Be accountable for the accuracy and thoroughness of departmental records and reports.
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Attend and satisfactorily complete all assigned training sessions.
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Facilitate the flow of information by attending regularly scheduled departmental meetings.
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Maintain a clean and safe work environment by adhering to safety procedures.
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Uphold the highest level of confidentiality.
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Maintain a consistent and regular attendance record.
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Assist with additional duties and projects as assigned.
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Serve as an outstanding example and a credit to FireKeepers Casino Hotel.
MINIMUM REQUIRED QUALIFICATIONS:
An applicant’s education, training, and experience must demonstrate the ability to successfully perform all essential duties and responsibilities. FireKeepers reserves the right to assess a candidate’s qualifications, including education, training, and competencies, through interviews, testing, and other methods.
The requirements outlined below represent the education, experience, skills, and abilities necessary for success in this role:
Proficiency in both written and verbal English communication is required.
Additional qualifications include some cash-handling experience, proficiency in computer skills, and working knowledge of Microsoft Excel and Word. Must thrive in a high-pressure, fast-paced environment requiring focus and attention to detail, demonstrate the ability to resolve problems diplomatically and tactfully, and possess effective communication skills. A high school diploma or GED is required. Candidates must be highly numbers-oriented, computer-literate, and at least 18 years of age.
GENERAL OR PREFERRED QUALIFICATIONS:
At least six months of cage experience in a casino environment. College coursework in Accounting, Banking, Finance, or a related field.
PHYSICAL & ENVIRONMENTAL DEMANDS:
The physical demands outlined here represent those required for a team member to successfully perform the essential functions of this role.
Reasonable accommodations may be provided to enable individuals with disabilities to fulfill these requirements.
Team members must regularly talk or hear and frequently stand, walk, sit, and use their hands to handle or operate objects, tools, or controls. Occasional tasks may involve reaching with hands and arms, climbing, balancing, stooping, kneeling, crouching, or crawling. Vision requirements include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work is conducted throughout the facility in environments where noise levels can range from quiet to loud, depending on business activity.
INDIAN PREFERENCE
Indian preference will be applied in the selection of qualified applicants in accordance with the NHBP Indian Preference in Employment Code, which affords employment preferences to NHBP Tribal citizens, parents or spouses of NHBP citizens and other Native Americans. For purposes of this preference, NHBP law defines "Native American" as: (a) an enrolled member of any other federally-recognized Indian tribes; (b) an enrolled member of a Canadian Indian tribe or First Nation; or (c) an enrolled member of the Grand River Band of Ottawa Indians or the Burt Lake Band of Ottawa/Chippewa Indians.
FireKeepers Casino Hotel reserves the right to make changes to the above job description as necessary.
