Front Desk Specialist Job description
Basic function: Providing superb customer service while maintaining the company and brand standards.
Reports to: Front Desk Manager/ General Manager
Shifts: Ability to work any of the 3 shifts.
Following duties and responsibilities according to the company and brand standards.
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Guest Check-in & Check-out
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PMS Operations
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Cash Handling & Credit Card Transactions
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Practice of telephone techniques and etiquette.
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Practice of Front Office Emergency/Security Procedures
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Practice superior guest service at all times making sure to attend to all guest requests, inquiries and concerns immediately insuring that hotel guests are satisfied.
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Take reservations-Guest Rooms and Meeting Rooms
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Assist with Administrative Duties as assigned by Management
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Perform all front desk reports according to the company standards which include but not limited to: Housekeeping & discrepancy reports, over credit limit report, Arrival & due outs reports, Night Audit reports.
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Communicate with Housekeeping for guest requests and inquiries.
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Communicate with Maintenance for any technical repairs in guest rooms.
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Handle guest complaints and/or pass them to the right managerial channels immediately.
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Keep Front Desk Area& Lobby Neat & Tidy and Clean Daily
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Minor Decision Making
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Take Group Reservations & Set up Group Blocks
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Sales of Guest Rooms with New Arrivals and Phone Inquiries
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Follow All Policies & Procedures as Outlined in the Employee Handbook.
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Demonstrate professional business appearance at all times.
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Must be Neat, Clean & Well-Groomed in Proper, Clean Uniform with Name tag
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Operate Laundry as Directed
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Maintain a Professional and Hospitable Attitude to all Guests, Associates & Vendors
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Must be able to help in any department when needed.
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Perform any other duties as assigned by the management.
Required Skills:
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Fluent Verbal & Written Communication in Proper English (Spanish, if possible)
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Basic Math
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Hand Writing
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Computer Skills/Keyboard/Typing Skills
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Operate a 10 Key Calculator
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Hospitable, Civil Contact with the Public
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Ability to Work Independently, with Little to no Supervision
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Ability to Complete Multiple Tasks Simultaneously
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Night Audit/Basic Accounting Skills/Training.
The above job description is in no way exhaustive and may be changed from time to time according to job requirements and market demands.
