Summary: The Patient Access Manager is responsible for managing the day-to-day operations of the department to include work performance, workflow, and process improvement. Work is performed under the general direction of the Director of Operations. The Patient Access Manager will guide the department in providing excellent customer service as well as the highest quality experience for our patients. This role requires attention to detail, exceptional time management, and a proactive leadership approach.
Essential Duties and Responsibilities include the following:
· Manages patient access staff on a daily basis for adherence to policies, procedures and processes
· Facilitates the coordination of workflow throughout the department to ensure day to day operations are performed
· Maximizes the patient experience and access to services provided by the NWMS. -Responsible for implementing procedures and processes to promote excellent customer experiences
· Responsible for staff development, including training, reviews of progress and communication of findings
· Monitors staff performance and productivity
· Ensure highest quality of information obtained, recorded, and sent to outside parties in keeping with HIPAA regulations
· Generates and reviews reports to monitor and improve productivity and efficiency
· Displays leadership qualities and compliance with company policies
· Maintains a professional approach respecting the dignity and confidentiality of patients and employees
· Works with the Director of Operations to resolve any issues relating to staff performance, unusual and significant issues that may affect patient satisfaction, timeliness of services or reimbursement or general patient flow.
· Attends staff and leadership meetings as scheduled
· Performs all other duties, as assigned
Supervisory Responsibilities: This position does have supervisory responsibilities. They supervise the Patient Access staff, including the Patient Access Assistant Manager and the Patient Access Supervisor.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
· Ability to effectively lead, train, and instruct staff
· Ability to effectively manage change and lead others
· Ability to foster an environment that nurtures collaboration, teamwork, and mutual respect
· Exercises good judgment, demonstrates effective critical thinking skills
· Flexible, able to prioritize and address multiple responsibilities concurrently
· Works effectively under stress and frequently changing job requirements/situations
· Analytical ability required to evaluate processes and to recommend improvement as necessary
· Exhibits the ability to deal effectively interdepartmentally & with the public
· Exhibits the ability to maintain confidentiality, think and act independently with minimal supervision
· Proficient organizational ability
· Proficient project management
· Proficient knowledge of medical terminology
· Needs ability to communicate effectively through reading, writing, and speaking in person or telephone
· Ability to manage a multitude of emotional situations
· High attention to detail
· Ability to work in a fast-paced working environment.
Education/Experience:
· High School Diploma or general education degree (GED) required.
· Bachelor’s Degree (B.A.) from four-year college or university in a healthcare-related field preferred, or one to two years related experience and/or training; or equivalent combination of education and experience.
· Previous supervisory/management is required
To ensure the safety of NWMS’ vulnerable patient populations, we require post-offer proof and/or completion of various vaccinations such as the flu shot and COVID-19. Any requests to be exempted from these requirements will be reviewed by Human Resources and determined on a case-by-case basis.
Please visit our website to learn more about the benefits we offer: https://www.nwmedicalspecialties.com/about-us/careers/benefits/
Job Type: Full-time
Pay: $85,000.00 - $90,000.00 per year
Benefits:
- 401(k)
- AD&D insurance
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Medical Specialty:
Education:
- High school or equivalent (Preferred)
Experience:
- Medical office: 2 years (Required)
- Healthcare management: 3 years (Required)
Work Location: In person
