IBHS Case Manager (Pennsylvania) - Ownership, Impact, and Growth
Make an impact on children and families while building a career. As an IBHS (Intensive Behavioral Health Services) Case Manager, you'll be the operational intersection for care: matching clinicians to client needs, resolving barriers fast, and promoting smooth, effective services. You'll have autonomy to solve problems day to day and a clear path to grow into leadership or clinical-operations roles.
What You'll Contribute
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Care coordination with autonomy: Lead service planning, match clinicians to clients, and proactively resolve coverage or authorization issues before they become barriers.
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Family partnership: Serve as a primary point of contact-explain services, secure ROIs, keep families informed, and turn feedback into action.
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Cross-team execution: Collaborate with BHTs, BCs, MTs, and clinical leadership to align schedules, communicate changes, and keep cases moving.
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Results and compliance: Maintain clean, audit-ready records; track authorizations/productivity; anticipate renewals; support reviews and audits.
How You'll Succeed Here
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Bias for action: You spot issues early, make informed decisions, and follow through without being micromanaged.
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Systems thinking: You create simple processes and checklists that prevent repeat problems.
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Clear communication: You set expectations, close loops quickly, and keep families and clinicians in sync.
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Data-aware: You monitor key metrics (productivity, utilization, auth timelines) and use them to guide decisions.
Growth and Development
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Skill-building: Training in IBHS workflows, payer/authorization navigation, and family engagement.
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Career paths: Our growth comes from within!
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Education support: 10%+ tuition reduction at partner institutions (Capella University, Chicago School of Psychology, Purdue Global).
Compensation & Benefits
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Pay: $20.00/hour
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Schedule: Monday–Friday, 8:30 AM–4:30 PM (40 hours/week)
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Health & wellness: Medical, dental, vision
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Financial: 401(k), HSA, FSA
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Time off: PTO, paid holidays
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Tools: Modern scheduling and case management systems; templates and dashboards to track authorizations and productivity
What You Bring
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Education: High school diploma or GED required; bachelor's in a related field preferred
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Experience: 3+ years of customer service; human services or healthcare admin strongly preferred
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Population exposure: Experience supporting individuals with disabilities, mental health needs, or challenging behaviors is a plus
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Skills: Strong independent problem solving, time management, organization, and written/verbal communication
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Requirements: Valid driver's license; comfort working within regulatory and company guidelines
Apply Ready to lead with ownership and grow with us? Submit your resume!
