Description:
Full-Time | Field Position
Essintial is a national technology services organization delivering reliable, on-site support to businesses and residential customers. We deploy trained technicians to complete installations, upgrades, troubleshooting, and technology integrations across a wide range of environments.
About the Role
We are seeking a dynamic and experienced professional to join our team working under an innovative company model. You will be responsible for installing, configuring, and supporting a wide range of IT and communication technologies for both residential and commercial environments. This role requires a strong technical background, hands-on skills, and a customer-focused mindset.
This is a field-based role with most of your time spent on-site completing service requests, troubleshooting, and representing Essintial professionally in the community.
What You’ll Do
Technical Service & Installations (Primary Responsibilities)
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Install/terminate low-voltage cabling (Cat5e/Cat6).
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Set up and configure routers, Wi-Fi networks, and small business IT equipment.
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Install A/V systems: TVs, monitors, conference equipment, smartboards, speakers, cameras.
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Set up smart home devices: thermostats, doorbells, cameras, locks, lighting.
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Support POS systems and retail hardware.
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Complete troubleshooting and most jobs on a single visit.
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Maintain tools, inventory, and equipment in the company vehicle.
Operational Support
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Manage daily service tickets and ensure timely, professional customer interactions.
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Document work accurately and uphold service-quality standards.
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Coordinate with Essintial dispatch, support, and logistics teams.
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Assist with improving workflows and SOPs as the service model evolves.
Marketing, Sales & Outreach
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Participate in local business or community outreach as needed.
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Build positive customer relationships and promote available services.
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Identify potential service opportunities and referrals during site visits
#ESS25
Requirements:
Required Technical Skills
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5+ years of experience in low-voltage cabling, networking, IT support, A/V installation, or similar.
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Proficiency in at least three areas: networking/Wi-Fi, cabling, smart home tech, A/V installation, POS hardware.
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Strong troubleshooting and problem-solving skills.
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Comfortable with ladders, power tools, and hands-on fieldwork.
Requirements
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Valid driver’s license and ability to pass MVR check.
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Ability to travel locally and regionally — up to 2 hours away; occasional out-of-state travel.
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Ability to lift 50 lbs, bend/kneel, climb ladders, and perform physical tasks.
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Strong communication and customer service skills.
What We Provide
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Company vehicle (fully stocked), tools, and uniforms.
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Technical training and support.
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Competitive compensation based on experience.
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Growth opportunities as the service program expands.
Education & Certifications:
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Technical or business degree is a plus.
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Relevant industry certifications (e.g., CompTIA, CTS, or similar) are a plus.
