Position Overview
The General Car Wash Manager (CWGM) is responsible for the overall performance and profitability of the location, including the car wash, convenience store (c-store), and oil center. This individual will ensure customer satisfaction, operational excellence, and employee development while maintaining compliance with all company policies and procedures.
Key Responsibilities
Customer Experience & Satisfaction
- Foster a customer-centric environment with a strong focus on satisfaction.
- Promptly identify and resolve customer concerns and complaints.
- Ensure all employees understand and deliver on the Company customer service standards.
Team Management
- Supervise and support all location staff, including car wash, c-store, and lube department.
- Hire, train, and develop team members and managers to improve performance and build bench strength.
- Maintain adequate staffing levels while minimizing turnover.
- Optimize labor by scheduling based on volume and business needs.
- Conduct regular team meetings to communicate goals, policies, and updates.
- Promote a positive, professional, and compliant work culture.
Store Operations
- Oversee all daily operations and ensure operational compliance with company and regulatory standards.
- Ensure safety protocols are followed and conduct regular safety training and meetings.
- Respond to equipment or system malfunctions promptly to minimize downtime.
- Maintain a clean, safe, and well-functioning facility across all departments.
- Manage inventory and vendor relationships to ensure adequate supplies and cost control.
- Monitor fuel operations and inventory (if applicable).
- Review timecards daily to ensure payroll accuracy.
- Control operational costs including chemicals, utilities, and labor.
- Maintain accurate records and reports, including safety logs, inventory, and incident reports.
- Minimize losses due to theft, vehicle damage, or other preventable incidents.
Financial & Administrative Accountability
- Responsible for achieving and exceeding profitability targets.
- Review and manage budgets and P&L statements.
- Ensure timely and accurate completion of administrative tasks per Company policies and procedures.
- Analyze operational data to identify areas of improvement and implement strategic actions.
Work Environment
- Must be able to work both indoors and outdoors in all weather conditions.
- Must navigate around moving vehicles safely and maintain situational awareness at all times.
- Regular physical activity including bending, reaching, stooping, and stepping in/out of vehicles.
- Required to wear protective gear including safety goggles, gloves, bump cap, etc., as per safety guidelines.
Qualifications
- Experience in retail car wash or automotive service environment strongly preferred.
- Proven experience managing 20–50 variable-hour employees.
- Comfortable in a high-volume retail setting with 50–100 transactions per hour.
- Demonstrated ability in budgeting, cost control, and P&L management.
- Strong leadership, organizational, and communication skills.
- Ability to analyze data and make informed decisions to improve operations.
Perks and Incentives
- Earn performance-based bonuses every 4 weeks!
- Employee Discounts start right away!
- Relocation package available!
Benefits (After 30 days)
- Health Insurance (Medical, Dental & Vision)
- Company-Paid Life & AD&D Insurance
- Company-Paid Short-Term & Long-Term Disability
- Flexible Spending Accounts (FSA) – including Dependent Care
- Employee Discounts
- Paid Time Off (PTO)
Job Type: Full-time
Pay: $60,000.00 - $70,000.00 per year
Benefits:
- Dental insurance
- Flexible spending account
- Health insurance
- Paid time off
- Relocation assistance
- Vision insurance
Experience:
- Management: 5 years (Required)
Ability to Relocate:
- Virginia Beach, VA 23455: Relocate with an employer provided relocation package (Required)
Work Location: In person
