Scheck Hillel Community School, a large Orthodox Jewish community school located in sunny North Miami Beach, Florida is currently accepting resumes for an experienced full time Service Desk Specialist for the 2025-2026 school year.
Scheck Hillel is a nationally recognized college preparatory and Jewish community school located in North Miami Beach, Florida. Our well-rounded, rigorous, dual curriculum program serves over 1,300 students in PKT through 12th grade. As a Blue Ribbon School of Excellence, we attract and retain a diverse faculty who demonstrate professional excellence with an unwavering commitment to delivering an education of unsurpassed quality, As a community school, we understand that our school isn't just about education, it's about the whole child.
The Service Desk Specialist supports students, faculty, and staff across a PK–12 learning environment. This role is responsible for advanced technical troubleshooting, systems administration, infrastructure support, escalation management and audio visual.
Key Responsibilities
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Provide technical support for Windows, macOS, ChromeOS, iOS, and Android devices.
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Support the end to end help desk lifecycle. Troubleshoot and resolve issues related to:
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Google Workspace for Education and Microsoft O365.
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Network connectivity (wired and wireless)
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Managed Print services, projectors, VoIP phones, A/V equipment, Smartboards and classroom technology.
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User accounts, permissions, and group policies administration.
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Server and virtualization environments (VMware, Hyper-V, WIN2019 – 2025 server)
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Audio, visual
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Install, configure, and maintain endpoint devices, applications, and system updates.
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Assist with administration of:
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Active Directory and identity management
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DNS, DHCP, VLANs
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Backup systems and disaster recovery operations
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Security tools such as RMM/EDR, MDM, and content filtering
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Support school technology initiatives, assessments, and classroom technology integrations.
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Maintain documentation for procedures, inventory, and configuration standards.
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Drive continuous systems and process improvement
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Proactively monitor systems to identify and resolve issues before impact
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Other duties may be assigned by supervisor or designee
Qualifications
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Two plus years of professional IT client service support.
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Strong knowledge of:
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Windows Server (2019/2022/2025)
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Active Directory, Group Policy, and authentication protocols
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Networking fundamentals (TCP/IP, DNS, DHCP, VLANs, Wi-Fi)
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Google Workspace Admin Console, Microsoft 365 Admin Center, Microsoft Entra.
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Virtualization platforms (VMware / Hyper-V)
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Experience supporting mixed device environments (Windows, Mac, Chromebooks).
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Familiarity with RMM/MDM systems such as Datto, Mosyle, audio visual, or similar.
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Understanding of basic security frameworks, EDR, MDR.
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Ability to support classroom A/V systems and instructional technology.
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Experience with supporting / setting up meeting technology, video, Live streaming, audio.
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Excellent communication and customer service skills, especially in an educational setting.
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Ability to work independently and handle multiple priorities.
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Ability to support high visibility school social and academic events i.e., A/V, microphones, live streams, and presentations.
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Experience with asset lifecycle management
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Key Characteristics:
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Highly proactive and self-driven
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Solution-oriented with a focus on permanent fixes
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Operationally excellent and detail-oriented
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Strong communicator
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Calm, positive, and effective under pressure
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Skilled in working with students and teachers
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Ability to work occasionally after hours and weekends.
Preferred Skills
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Experience in a PK–12 school or higher education environment.
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Knowledge of Chrome Workspace, Microsoft and education-specific platforms.
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Experience with firewall platforms (Fortinet).
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Experience with RMM (Kaseya, Datto, etc.).
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Relevant certifications (ITIL4, CompTIA Network+/Security+, Google Workspace Administrator, Microsoft, VMware, etc.).
Work Environment
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In-person role, on site, no hybrid accommodations, supporting classroom, office, and campus wide technology.
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Ability to work after-hours including weekends in support of school events, maintenance windows, upgrades, and emergencies.
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Ability to lift/move equipment (up to ~40 lbs).
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