Title: Outreach Program Manager
Salary: $38.46/hour non-exempt
Shift: Monday through Friday 8:00AM-4:30PM (flexible with the needs of the program)
Reports To: Director of Program Operations
Greater Good Northwest supports participant-centered communities that inspire dignity, sustainability, and purpose. We are committed to assisting participants in navigating the wellspring of community resources available, meeting individuals where they are at, and helping them overcome their barriers. At the core of that mission is respect and the intentional forging of meaningful relationships. This trust allows us to serve as mediators and connectors between participants and internal Greater Good programs, as well as external community resources.
Our organization is proud to be led by a dynamic Black woman who brings a wealth of experience, vision, and a deep commitment to fostering an inclusive, innovative, and empowering work environment. Her leadership is rooted in a passion for social justice, diversity, and creating opportunities for underrepresented communities. As a trailblazer, she is dedicated to building a workplace where all voices are valued, and where creativity and collaboration thrive. Her leadership style emphasizes mentorship, empathy, and a strong sense of purpose, guiding the organization towards making a meaningful impact both internally and in the broader community.
Summary:
The Outreach Program Manager is a working manager responsible for both providing direct street outreach services and leading the day-to-day operations of Greater Good Northwest's Street Outreach Program. This position works alongside the Outreach Specialist in the field, building trusting relationships with individuals experiencing unsheltered homelessness, connecting participants to housing and supportive services, and responding to community needs through assertive, participant-centered outreach.
In addition to maintaining an active outreach caseload, the Outreach Program Manager supervises the Outreach Specialist through weekly one-on-one supervision meetings, ongoing coaching, case consultation, and performance management. The position is responsible for ensuring outreach services are delivered safely, effectively, and in compliance with Washington County contract requirements, organizational policies, and best practices.
The Outreach Program Manager oversees program quality, monitors HMIS documentation and performance metrics, coordinates outreach activities, supports staff development, strengthens community partnerships, and serves as the primary liaison between the Outreach team, Director of Program Operations, Washington County, and community partners.
This position operates within the principles of Housing First, Trauma-Informed Care, Harm Reduction, Low-Barrier service delivery, Motivational Interviewing, and participant-centered engagement.
Essential Duties and Responsibilities:
1. Direct Outreach and Participant Engagement
● Conduct proactive, street-based outreach throughout assigned geographic areas in accordance with Washington County's coordinated outreach strategy.
● Maintain a regular field presence by conducting outreach alongside the Outreach Specialist.
● Maintain an active participant caseload while balancing supervisory responsibilities.
● Build trusting relationships with individuals experiencing unsheltered homelessness through consistent, participant-centered engagement.
● Complete participant engagement, resource navigation, housing navigation, and barrier
resolution activities.
● Conduct Community Connect and Housing Problem Solving assessments.
● Assist participants in accessing shelter, housing, healthcare, behavioral health, substance use treatment, employment, benefits, identification documents, and other supportive services.
● Distribute food, hygiene supplies, clothing, transportation assistance, and other available
resources.
● Respond empathetically while maintaining appropriate professional boundaries.
● Participate in Inclement Weather Shelter activations, emergency response efforts, and adjusted schedules as necessary.
● Maintain current knowledge of available emergency shelter resources and community services.
2. Program Leadership and Staff Supervision
● Directly supervise the Outreach Specialist.
● Conduct documented weekly one-on-one supervision meetings.
● Provide regular coaching, mentoring, and professional development.
● Assist with onboarding and training new Outreach staff.
● Conduct field observations and provide real-time coaching during outreach activities.
● Review participant cases and provide guidance on housing navigation, participant engagement, crisis response, and service planning.
● Monitor employee performance, productivity, attendance, and adherence to organizational
policies.
● Participate in performance evaluations, corrective action, and employee development in
collaboration with the Director of Program Operations.
● Foster a positive, collaborative, trauma-informed team culture.
● Coordinate schedules, outreach coverage, and daily outreach priorities.
3. Program Operations and Case Management
● Ensure participant services align with program requirements and best practices.
● Complete or oversee Community Connect assessments, Housing Problem Solving conversations, referrals, and participant service plans.
● Support Outreach staff in resolving complex participant situations.
● Coordinate services with housing providers, shelters, healthcare providers, behavioral health agencies, law enforcement alternatives, and community partners.
● Ensure participants receive consistent follow-up throughout the housing navigation process.
● Monitor participant progress toward housing stability and other program goals.
4. HMIS, Documentation, and Compliance
● Complete and maintain accurate HMIS documentation for assigned participants.
● Review Outreach team documentation for accuracy, completeness, and timeliness.
● Ensure enrollments, assessments, referrals, services, case notes, and exits meet Washington County Data Quality standards.
● Conduct routine quality assurance reviews.
● Monitor program performance data and implement corrective actions when necessary.
● Prepare reports and documentation requested by organizational leadership or Washington
County.
● Ensure compliance with confidentiality, privacy, and information security requirements.
5. Community Partnerships and Program Representation
● Represent Greater Good Northwest at Washington County meetings, Coordinated Outreach meetings, and community partner meetings.
● Maintain collaborative relationships with emergency shelters, healthcare providers, behavioral health providers, law enforcement alternatives, municipalities, and nonprofit organizations.
● Coordinate participant referrals across systems.
● Advocate for participants while strengthening collaborative partnerships throughout the
community.
6. Resource Coordination
● Oversee outreach supply inventory and participant resource distribution.
● Identify community resources that improve participant outcomes.
● Coordinate procurement of outreach supplies and participant assistance resources.
● Assist with planning for emergency response and seasonal outreach activities.
7. Safety, Compliance, and Professional Responsibilities
● Ensure all outreach activities comply with Greater Good Northwest safety procedures.
● Follow and enforce Critical Incident Reporting procedures.
● Ensure staff comply with confidentiality requirements and organizational policies.
● Complete all required Washington County, HMIS, safety, anti-discrimination, and organizational trainings.
● Participate in leadership meetings, supervisor meetings, staff meetings, and organizational
initiatives.
● Perform other duties as assigned.
Skills:
● Strong leadership and supervisory skills.
● Ability to balance direct service responsibilities with program oversight.
● Knowledge of Housing First, Trauma-Informed Care, Harm Reduction, Motivational
Interviewing, and Low-Barrier service models.
● Experience providing field-based outreach and participant engagement.
● Strong crisis intervention and de-escalation skills.
● Excellent communication, organizational, and time-management abilities.
● Ability to coach, mentor, and develop employees.
● Knowledge of HMIS documentation standards and data quality requirements.
● Ability to analyze program data and identify operational improvements.
● Strong professional boundaries and ethical decision-making.
● Ability to collaborate effectively with community partners and multidisciplinary teams.
Qualifications:
● Minimum of three years of experience working in homelessness services, housing
programs, street outreach, case management, or related human services.
● At least one year of supervisory, lead worker, or program coordination experience
preferred.
● Experience working within Housing First, Trauma-Informed Care, Harm Reduction,
and Coordinated Entry systems.
● Experience using HMIS or a comparable case management database.
● Demonstrated ability to supervise staff while maintaining direct participant
services.
● Valid driver's license, reliable transportation, and ability to travel throughout
Washington County.
● Ability to work effectively with individuals of diverse backgrounds, identities, cultures, and lived experiences while treating all participants, employees, and community partners with dignity and respect.
Pay: $38.46 per hour
Work Location: In person
