The Property Manager is the front-line steward of Drexel Properties' residential portfolio. In this role, you will be responsible for the day-to-day operations of an assigned set of scattered-site multifamily buildings across Chicago and surrounding suburbs. You will serve as the primary point of contact for residents, coordinate maintenance, enforce leases, and support leasing activity — all while delivering the high-touch, investor-minded service that defines the Drexel brand.
This is a field-heavy role requiring strong organizational skills, excellent communication, and the ability to manage multiple properties across different neighborhoods simultaneously.
KEY RESPONSIBILITIES
Resident & Tenant Relations
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Serve as the primary point of contact for all assigned residents
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Respond promptly to tenant inquiries, concerns, and maintenance requests
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Build strong tenant relationships to drive lease renewals and reduce turnover
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Mediate and resolve tenant disputes professionally and equitably
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Conduct regular unit and building inspections to ensure quality and compliance
Leasing & Occupancy
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Achieve and maintain maximum occupancy across assigned properties
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Post available units to marketing platforms and coordinate showings
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Respond to prospect inquiries (guest cards), schedule showings, and guide applicants through the leasing process
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Screen applicants in accordance with Fair Housing laws and Drexel standards
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Ensure all lease agreements and related documentation is accurate and complete
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Manage lease renewals proactively to minimize vacancy loss
Property Operations & Maintenance
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Perform routine property inspections across scattered-site portfolio buildings
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Coordinate and follow up on maintenance and repair requests using AppFolio
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Liaise with vendors, contractors, and building staff to ensure timely service delivery
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Implement preventive maintenance schedules to protect asset value
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Ensure properties meet all City of Chicago housing codes, including Heat Ordinance compliance (September 15 – June 1)
Compliance & Reporting
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Coordinate City of Chicago, CHA (Chicago Housing Authority), and other regulatory agency requirements at assigned properties
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Enforce lease terms and manage lease violations in accordance with Illinois Landlord-Tenant law
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Maintain accurate records of unit activity, inspections, and tenant communications in AppFolio
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Assist with budget monitoring and provide operational input for financial reporting
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Stay current on Chicago-area rental market trends, comparable rents, and neighborhood activity
Scattered-Site Portfolio Specifics
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Manage operations across multiple buildings in multiple neighborhoods — efficient routing and time management are essential
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Coordinate building-specific needs including trash, common area upkeep, and building access
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Maintain organized documentation for each building in the portfolio
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Communicate building-level issues and owner needs to your Regional Manager
Requirements
Required
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1–3 years of residential property management experience, preferably in multifamily or scattered-site
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Strong working knowledge of Chicago landlord-tenant law and Fair Housing regulations
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Excellent interpersonal skills and ability to connect with diverse tenant populations
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Highly organized with the ability to manage multiple priorities across multiple locations
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Proficiency with property management software (AppFolio preferred)
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Valid Illinois driver's license and reliable transportation
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Strong written and verbal communication skills
Preferred
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Experience managing CHA or Section 8/HCV properties
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Bilingual (English/Spanish) a plus
Benefits
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Competitive salary
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Health, dental, and vision insurance
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Paid time off and holidays
If you are a dedicated and skilled maintenance professional with strong plumbing skills, the ability to hang drywall and paint repairs, and a willingness to learn and use new tools, we encourage you to apply for this exciting opportunity.
