Working at The Ramble Hotel is going to be different than your last hospitality job. Our focus in on our team first and the guest second. The hospitality industry is well known for creating impassioned guest experiences but, behind the scenes, associates work in a fairly un-hospitable environment. We are small by design so that we can focus on creating a highly rewarding and empowering workplace environment and are passionate about creating a property that is as equally fulfilling for our associates as it is for our guests.
Talk is great, but we also wanted to share a couple tangible reasons why we’re different:
*One-hour paid lunch per week - we encourage you to get off property and meet some friends for lunch.
*Tips - When you go above & beyond with a positive attitude, you will be directly compensated above & beyond in our luxury/boutique hotel environment. You won't be on shift with anyone else, so all tips on every shift are all yours!
We also believe that this hotel doesn’t exist in Denver, which is why we set out to create it. Please carefully read through the following pages to determine if this job is the right fit for you. If it's not the right fit for you, that's perfectly okay, just please don't apply and then not show up for an interview.
GENERAL PURPOSE
The purpose of this position is to greet every guest with a smile, warm welcome and/or fond farewell, open the main door to the hotel, valet park cars, assist with luggage from vehicles to guestrooms and deliver any items the guest may request. This position is particularly important as it is the first and last impression the guest receives from our boutique hotel and proves to be highly lucrative with the right attitude and personality.
ESSENTIAL DUTIES/RESPONSIBILITIES
Owns the front door by always being stationed outside at your post and owns the front drive by managing the flow of vehicles, traffic and ‘fronting’ vehicles as needed.
Valet parks guest vehicles and provides assistance with loading and unloading luggage to and from vehicles and guestrooms.
Greets and completes established arrival and departure procedures by welcoming guests to The Ramble Hotel and providing a fond farewell.
Delivers in-room amenities or guest-requested items by accommodating all guest requests.
Maintains good customer relations by keeping abreast of all in-house and neighborhood functions in order to answer questions and concerns with timely and knowledgeable responses, in person and sometimes on the telephone.
Maintains a friendly, professional and courteous demeanor at all times. A positive attitude is a must and anything less will not be tolerated.
Ensures the entryway, front drive, sidewalks and lobby windows are clean and free of trash and debris at all times.
OTHER DUTIES/RESPONSIBILITIES
All doorpersons will be required to work varied shifts (i.e. 7am or 3pm, excluding overnights).
Performs other duties as assigned, requested or deemed necessary by management.
JOB QUALIFICATIONS
Knowledge
Must have high school graduate level mathematical aptitude and know standard cash handling procedures.
Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
Must be fluent in oral and written English.
Skills
Must have interpersonal skills including genuine engagement and charisma to make the guest feel valued.
Must know how to drive manual transmission proficiently.
Abilities
Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.
Education/Formal Training
High School diploma or equivalent.
Experience
Customer Service experience preferred.
Must have a clean Motor Vehicle Record (MVR).
Environment
Prolonged standing outdoors.
Job Type: Full-time
Pay: $21.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Compensation Package:
Work Location: In person
