Summary:
The FOH Shift Supervisor acts as a working team ?lead? for the FOH Team but does not have salaried management responsibilities. The FOH Shift Supervisor is expected to uphold all company policies, protocols, and procedures and demonstrate a high level of integrity and leadership within the team. As an extension of management, a FOH Shift supervisor is an experienced FOH Team Member and a resource for other Team Members within the restaurant. As a FOH Shift Supervisor, you will uphold all job duties to the highest professional and business standards at all times by promoting DRG?s Core Pillars and providing our guests with an exceptional dining experience.
Essential Duties and Responsibilities:
- Conduct table visits throughout the shift to ensure guest satisfaction.
- Assists with Guest recovery to ensure all issues are resolved prior to the Guests leaving the restaurant.
- Assists management with Guest experience and loyalty development.
- Maintains good energy and positive image to the Guests and staff during the shift.
- Assists management with training and developing Team Members.
- Enthusiastically encourages the team to deliver the highest level of Hospitality per DRG?s Core Pillars of Sustained Success.
- Assists management in achieving targeted budgets, goals, and objectives.
- Displays ownership of DRG?s vision, values, and Leadership.
- Demonstrates solid knowledge of Policies and Procedures
- Demonstrates thorough recipe knowledge and awareness of food and beverage quality/safety.
- Responsible for reporting any misconduct or violations of company policy to GM, DO, and Human Resources.
- Responsible for completing all shift check lists, daily paperwork, and routines within the restaurant.
- Ensures the profitability of restaurant operations by operating within food costs, and labor productivity guidelines.
