Summit Arc Interactive is a global competitive gaming company that builds live service titles and large-scale fan ecosystems across PC and console. Our regional operations group supports international tournament partners, national team stakeholders, and live event delivery teams across major seasonal competitions.
We're hiring a Regional Tournament Operations Manager to support partner-led competition programs across Asia Pacific and Japan. This role sits at the center of rules governance, team readiness, scheduling support, and event execution, with regular coordination across tournament partners, internal product groups, and live operations teams.
KEY RESPONSIBILITIES:
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Act as the primary competition-operations contact for partner teams and federation-style stakeholders across the region
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Interpret and apply tournament rules, eligibility policies, and qualification procedures with consistency and sound judgment
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Support team readiness by clarifying deadlines, compliance requirements, and escalation paths
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Coordinate scrimmage, friendly, and scheduling guidance within approved competition windows
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Work with internal operations, publishing, and partner teams to resolve edge cases and timing conflicts
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Support dispute handling related to eligibility, policy interpretation, or match administration
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Contribute to competition FAQs, process documents, and operational playbooks
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Identify recurring pain points and recommend improvements to communications and workflows
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Travel to major live events to provide on-site competition support and rapid issue resolution
REQUIRED QUALIFICATIONS:
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3+ years of experience in esports operations, league administration, sports competition management, or adjacent live event environments
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Strong understanding of how tournament formats, competitive rules, and operational governance work in practice
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Experience supporting professional or high-level organized competition
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Knowledge of the APJ esports landscape and regional stakeholder dynamics
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Ability to manage external partners, vendors, and organizer relationships
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Experience collaborating with cross-functional teams including product, program, and publishing functions
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Strong written and verbal communication skills in English
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Calm decision-making under time pressure and in ambiguous situations
PREFERRED QUALIFICATIONS:
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Additional APJ language capability such as Mandarin, Japanese, Korean, or Vietnamese
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Familiarity with team-based multiplayer esports ecosystems
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Experience supporting qualification programs or international events
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Background in competitive integrity or tournament dispute management
