? Supervises Guest Services and Supports Staff in providing 24 hours a day, 7 days a week coverage
? Trains Yosemite Mountaineering School and Guide Service personnel by utilizing training programs established in conjunction with essential operational procedures
? Responsible for ensuring guide competency in requirements of YMS operating plans, guide manuals, National Park Service regulations, interpretive guidelines, Leave No Trace protocols, and wilderness first aid.
? Responsible for developing and distributing marketing materials covering guided activities, and rental programs.
? Oversees Office Clerk staff tasks to ensure world class service is provided in the following areas:
? Check in and check out functions
? Coordinates registration functions and transportation for all guests.
? Ensures proper execution of all staff daily job duties.
? Guest orientation of all mountaineering school activities
? Proper telephone service technique and PBX operation
? Handling of guest mail, messages and special deliveries
? Coordinating reservations for guest transportation
? Full understanding and utilization of the property management system
? Familiarization with night audit function
? Assisting all guests in any way possible including following up on guest concerns in a timely manner.
? Maintaining a limited supply of sundries and restocks as necessary.
? Issuing and monitoring safe deposit boxes
? Opening and closing of support staff cashier banks.
? Design and implement training programs to ensure that all staff are well-versed in daily
job functions, safety awareness, and Aramark policies and procedures.
? Responsible for ordering, storing and inventory of all supplies necessary to perform daily operations.
? Communicate closely with all departments to ensure a seamless guest experience.
? Establish, implement, and follow all emergency procedures.
? Perform any or all other duties as assigned by Guest Recreation General Manager
? Assist Yosemite Mountaineering School and Guide Service Director with comparability studies and special use permits.
? Understands and manages all computer systems pertinent to Yosemite Mountaineering School and Guide Service operations
? Assumes management role in absence of the Director
At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.
