Full-Time · Mon–Fri, 10:00 AM–6:00 PM ET
Must be Bilingual English/Spanish
Location: Remote
We're growing our customer team and looking for someone to support, onboard, and train our business customers — guiding them from first login through confident daily use of our software, and being the person they turn to when they have questions along the way.
This role requires fluency in both Spanish and English. While much of the work is in English, you'll also support, onboard, and train Spanish-speaking customers, so you must be able to run training sessions and handle support conversations comfortably in both languages. Please apply only if you are fully fluent in Spanish and English.
This is a B2B software role, not a B2C, retail, or general consumer support position. Our customers are organizations, and you'll be working with business users to help them adopt and run our software. Our product is a CMMS (Computerized Maintenance Management System) that organizations use to manage maintenance operations, work orders, assets, inventory, and reporting. You don't need prior CMMS experience — we train you fully — but you should be comfortable in business software and at ease teaching it to others.
What the role involves
· Fully remote opportunity
· Provide ongoing software support — answering questions, troubleshooting issues, and helping business customers get the most out of the platform
· Onboard new customers and support them through their first weeks on the software
· Lead virtual training sessions over video and screen share for non-technical business users, in English and Spanish
· Walk customers through configuring work orders, preventive maintenance schedules, asset tracking, inventory, and reporting dashboards
· Resolve common setup and usage issues, and escalate the ones that need it
· Confirm each customer is up and running successfully after implementation
· Keep internal teams looped in on customer progress and any blockers
What we're looking for
· Fluency in Spanish and English, spoken and written (required)
· Experience delivering training (preferably software) or onboarding to customers — comfortable teaching non-technical users over video and screen share
· Experience in B2B customer support, SaaS support, or implementation (not retail or B2C support) A Plus
· Clear communicator and a patient problem-solver
· Organized and detail-oriented, able to manage your own work in a remote setting
Nice to have
· Hands-on experience with B2B SaaS tools such as CRM, ERP, HRIS, or CMMS
· A track record running virtual onboarding or training sessions
· Basic familiarity with JavaScript (optional)
Pay: $35,000.00 - $65,000.00 per year
Benefits:
- 401(k)
- Health insurance
- Paid time off
Work Location: Remote
