Do you like to make a lasting connection with individuals? Do you have the desire to be on a team that will invest time into making you a private club professional? Would you like the opportunity to be in a rewarding atmosphere?
Shaker Heights Country Club is a full-service country club featuring a Donald Ross designed golf course, a newer pool complex and other wonderful private club amenities. We have recently completed a major club renovation that has transformed our club experience . The historic Shaker Heights Country Club is looking for highly-motivated, caring, and passionate individuals to help lead our Service team into a new era. We are looking for individuals who have a passion to take care of people who will work well with a team.
A country club is a fun, intimate and rewarding place of employment - they allow you to build relationships with members that will be everlasting. You will lead the service team in special events operations, and work in conjunction with the Director of Special Events to assist in planning events.
If you are looking for a positive change, or just looking for a new interesting place to be a part of – this is certainly an opportunity worth exploring! You can work for a dedicated membership and with a team full of professionals who are passionate about their careers. Our goal is to find the best, most-dedicated, and eager people to develop into Shaker Heights Country Club leadership stars!
Does Shaker Heights Country Club sound intriguing to you? Does it sound like a place you could thrive in? Do you want to come to work and learn more about your craft? This might be the place for you to hone or develop your service skills. Inquire for more details!
Assistant Special Events and Catering Manager
Job Description
Summary:
Promotes the Club’s dining facilities for private and Club events while additionally overseeing the operational aspects of the Club’s social gatherings and events. Works with the Food and Beverage Management team and other department teams to execute exceptional service during all events. The goal is always to provide a memorable experience featuring the Club’s beautiful setting and backdrop and a service experience that will always exceed expectations.
Job Duties:
1. Promotes the Club’s facilities for meetings, luncheons, dinners, weddings, and other unique and social events to all members for private or Club sponsored events.
2. Directs and organizes the necessary and pertinent information needed for the successful planning and completion of the event, then communicates the information to all of the corresponding departmental teams - needs to ensure the accuracy of all coordination, billing, and pricing of each event.
3. Coordinates with the Executive Chef and Food & Beverage Manager regarding pricing for food and beverage options.
4. Disseminates necessary information to all department leaders promptly. This would include up-to-date weekly, monthly, and annual events.
5. Organizes and attends a weekly team meeting to communicate all details for upcoming events.
6. Provides tours of Shaker Heights Country Club and offers suggestions on what would enhance the experience for the event being planned.
7. Responsible for creating and maintaining a current Special Events and Catering Menu/Guide. Pricing is to be determined by the Director of Special Events and Catering, Food and Beverage Manager, and Executive Chef, then verified by the General Manager.
8. Maintains past and potential member/sponsored files for efficient record keeping. Responsible for post-event follow-ups, including Thank You notes, satisfaction surveys, etc..
9. Welcomes all feedback, including complaints, and determines a remedy to the issue.
10. Inspect the completed event arrangements - greet all members/hosts.
11. Ultimately responsible for all aspects of each event, needs to coordinate with the Service and Culinary teams to ensure all details have been reviewed and accounted for. Therefore, occasionally may need to lead the Service Team on the floor.
12. Develops service standards and procedures for Special Events with General Manager and Food and Beverage Manager.
13. Actively engages in the professional development of our Food and Beverage Management team to allow for cohesive assistance.
14. Manages the Club’s master schedule of social, athletic, and Club events, including room reservations; communicates the schedule to all departments to eliminate the possibility of conflicts, overlapping, or double-booking.
15. Responsible for creating new and strengthening existing Club events to maintain an active, energetic, and engaging schedule of events.
16. Attends the Club’s Social Committee meetings and works in conjunction with the Social Committee for a compact and reasonable social calendar of year-round events.
17. Coordinates and manages the promotion of all Club sponsored events through timely in-house marketing and coordination with the Director of Membership and Marketing.
18. Creates and manages the Special Events and Catering sales and entertainment budgets; in conjunction with the General Manager.
19. Recommends capital equipment upgrades and supplies that would enhance the special events experience - develops a purchasing plan after researching all options, may assist with the purchase of the equipment - approval by the General Manager.
20. Oversees the compliance of all Club rules and policies.
21. Responsible for understanding the Club’s website, developing event fliers, Club App, and point of sales system.
22. Helps guests with but not limited to parking, entertainment, decorations, audio/visual, etc..
23. Performs other appropriate tasks assigned by the General Manager.
Qualifications:
· High school diploma or GED required.
· A four-year college degree in Hospitality/Event Planning is not required but preferred.
· Private country club experience is preferred.
· Experience with Jonas Operating System is not required but preferred.
Job Type: Full-time
Pay: $20.00 - $24.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Paid training
- Vision insurance
Shift:
- Day shift
- Evening shift
- Morning shift
Experience:
- Event planning: 1 year (Preferred)
Work Location: In person
