Summary:
- The Consumer Service Operations Representative 2 is responsible for the daily activities across multiple service function areas.
- The Consumer Service Operations Representative 1 performs varied activities and moderately complex administrative/operational/customer support assignments.
- Performs computations. Typically works on semi-routine assignments.
- The Consumer Service Operations Representative 1 may perform installation, implementation, client support, client services, client administration, customer service, enrollment and eligibility, claims processing, and call center operations.
- Investigates and settles claims and customer service issues.
- Decisions are typically focused on interpretation of area/department policy and methods for completing assignments.
- Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing and works under minimal direction.
- Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.
Qualifications:
- 3 years of administrative work experience, including typing/data entry.
- Bilingual in Spanish
- Excellent verbal and written skills.
- Previous customer service experience.
- Ability to manage multiple or competing priorities.
- Proficient in Microsoft Office Outlook and Word.
- Must be passionate about contributing to an organization focused on continuously improving consumer experiences.
Preferred Qualifications:
- Associate's or Bachelor's Degree
- Previous healthcare experience
Previous inbound and/or outbound call center experience
Pay: $19.00 - $20.50 per hour
Benefits:
Work Location: Remote
