A Chance to Change (ACTC) is a nonprofit agency providing mental health and addiction recovery services.
Our mission:
Facing Mental Health and Addiction & Trauma, Creating Solutions, Celebrating Recovery.
Our vision:
A world that embraces mental health care as necessary and accessible for everyone.
Our Values:
Acceptance: Change begins with acceptance.
Courage: Change requires courage.
Transformation: Change is a journey.
Community: Change happens together.
Our treatment philosophy:
ACTC supports recovery of mental health disorders and substance use disorders as a process of change through which individuals improve their health and wellness, live a self-directed life, and strive to reach their full potential. ACTC views substance use disorders as a disease of the brain and as a treatable illness.
ACTC also understands people living with mental, substance use or co-occurring conditions can increase social connections greatly when they have access to recovery-oriented services and establish positive relationships with family and friends. Family involvement in treatment aids in healing family relationships; it also provides the support needed to improve the family's chance of successful recovery. ACTC is committed to providing quality wrap-around services for the entire family unit and support system. We understand that recovery requires ongoing support, and the agency refers to support groups such as Alcoholics Anonymous, Al-Anon, Celebrate Recovery and others.
ACTC strives to provide quality, stellar and forward thinking care to all clients. The agency is proud to hold current certifications from ODMHSAS.
The Client Navigator position:
The Client Navigator (CN) serves as a primary point of contact for new clients and visitors at A Chance to Change (ACTC), working closely with the Client Care Specialist (CCS) in a fast-paced reception environment. This role is responsible for guiding clients through the intake process, including EMR portal registration, completion of required paperwork, waitlist management, and ensures verification of payment sources occurs prior to scheduling.
The CN collaborates with the Clinical Director (CD) to schedule first time appointments and evaluate clients for appropriate program placement while maintaining ongoing communication with clients while they await their first appointment. Through effective coordination and client support, the CN helps ensure a smooth and efficient client onboarding experience.
Essential Duties and Responsibilities
1. Serve as one of the first points of contact for clients, visitors, and callers by providing consistent, professional and welcoming customer service.
2. Greet clients upon arrival, verify client and insurance information, collect necessary payments, and ensure paperwork is completed.
3. Answer incoming calls promptly, return voicemails daily, check the agency email account throughout the day and follow agency protocols.
4. Communicate with clients who have attempted to initiate first time services or reengage with services and meet their needs.
5. Responsible for scheduling initial assessments and one time assessments (OTA) for all first time and re-engagement clients.
6. Maintains client wait list, coordinate scheduling first time appointments around therapist and client’s availability.
7. Explore, identify and verify appropriate client pay source and program and manage new client referrals.
8. Prepare and maintain updated client intake paperwork and ensure clients are educated regarding appropriate program requirements.
9. Maintain organization and stocking of the client reception area including keeping the water, coffee, creamer, sugar and pretzels stocked for client use. The CCS supports the CN with this task as needed.
10. Attend monthly All Staff meetings and other trainings or meetings as assigned.
11. Collaborate with clinical team to deliver services and meet client care needs.
12. Keep accurate notes and client documentation according to agency standards.
13. Protect organization and patient privacy & confidentiality according to agency guidelines and HIPAA.
14. Provide support to CCS or HR Business Manager when needed.
15. Other responsibilities and duties as assigned.
Personal Characteristics:
- Person of exemplary character who is deeply committed to the agency mission
- Ability to excel in a dynamic work setting with multiple duties
- Able to establish and maintain effective internal and external working relationships
- Set priorities, develop a work schedule, and monitor progress towards goals, and track details
- Think critically, analyze situations, develop an appropriate plan of action and problem solve accordingly
- Ability to work independently with minimal supervision and as a member of a team, but willing to consult with direct supervisor or Clinical Director as needed.
- Attention to detail; committed to quality and to satisfaction of clients, volunteers, and staff
- Able to organize and manage complex tasks to achieve desired outcomes
- Friendly, compassionate, outgoing personality – ability to work well with all people
Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
Schedule:
Monday 12:00pm - 8:00pm
Tuesday 12:00pm - 8:00pm
Wednesday 12:00pm - 8:00pm
Thursday 12:00pm - 8:00pm
Friday 12:00pm - 5:00pm
Job Type: Full-time
Pay: $19.00 - $21.00 per hour
Benefits:
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Loan forgiveness
- Paid time off
- Retirement plan
- Vision insurance
Education:
- High school or equivalent (Preferred)
Work Location: In person
