Original X Productions (OGX) are the operators of worldwide location based entertainment experiences including The FRIENDSTM Experience, Harry Potter – Magic at Play, and Hershey Super Sweet Adventure. OGX is looking for a Front of House Sr. Team Lead to assist in guiding our Retail, Photo, and Café operations teams to deliver world class commercial products.
Job Summary:
The Front of House Senior Team Lead is a cross-functional leadership role responsible for overseeing daily operations across retail, photo, and café departments. This position supports the Front of House Manager in supervising front-line team leads and team members, ensuring exceptional guest service, operational efficiency, and team development. The ideal candidate is a proactive leader with experience in both retail and food service environments, has strong communication and training skills, is comfortable working with a variety of personalities, and thrives in dynamic, high-volume settings.
This position pays $23.00 per hour.
Responsibilities:-
Guest Experience:
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Serve as MOD (Manager on Duty) during assigned shifts.
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Lead and coach team members to deliver exceptional guest service.
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Foster a welcoming, inclusive, and hospitality-driven environment.
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Address guest inquiries, complaints, and feedback with professionalism.
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Support onboarding, training, and performance development of staff.
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Retail Operations:
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Manage inventory levels and conduct regular stock audits.
- Support the management of monthly inventory counts.
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Implement sales strategies and team incentives to drive revenue.
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Maintain accurate financial and operational reporting.
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Support merchandising and layout updates.
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Ensure POS systems are operational and staff are properly trained.
For us it’s all about the fans and creating experiences they will love. We create happiness. We are an equal opportunity employer and encourage people with disabilities and from other diverse backgrounds to apply.
