Medical Office Manager
About the Role
We're looking for a Medical Office Manager to lead the day-to-day operations of our practice. This role owns the business side of the office, from billing and financial oversight to staff management and HR, and works closely with providers to keep the practice running smoothly and profitably. The right person builds real systems rather than managing by memory, leads people in a way that gets the best out of them, and treats patient satisfaction as a daily priority, not an afterthought.
What You'll Do
- Manage the practice's electronic medical records (EMR) system, including workflows, data accuracy, and staff training on the platform
- Oversee medical billing processes, including claims submission, denials, patient billing, and collections
- Manage the practice's P&L, tracking revenue, expenses, and profitability, and report financial performance to leadership
- Handle core accounting functions, including reconciliations, payroll coordination, and vendor payments
- Lead day-to-day people management for front and back office staff, including scheduling, performance conversations, coaching, and building a culture where people want to do good work
- Manage HR functions such as hiring, onboarding, employee relations, and policy compliance
- Build and maintain operational systems and processes (scheduling, check-in/check-out, billing workflows, etc.) so the office runs consistently, even when you're not the one in the room
- Monitor and improve patient satisfaction, addressing complaints quickly and looking for patterns that point to bigger fixes
- Serve as the main point of contact between administrative staff and providers to keep operations aligned
- Identify and implement process improvements to boost efficiency and patient experience
What You Bring
- Hands-on experience with EMR systems and comfort training others on them
- Solid understanding of medical billing and revenue cycle management
- Experience managing a P&L and reading financial statements
- Working knowledge of accounting principles and practices
- Strong people management experience, including hiring, coaching, and performance management, with a track record of building high-functioning teams
- HR experience, including familiarity with employment law basics and policy administration
- A systems-builder mindset, comfortable creating and documenting processes rather than relying on tribal knowledge
- A genuine focus on patient experience and satisfaction
- Strong communication skills and the ability to work directly with physicians and staff
- Prior experience in a medical office or healthcare setting preferred
What We Offer
- Competitive hourly pay ($22–$28/hour)
- Consistent full-time schedule (40–45 hrs/week)
- A collaborative team environment with real ownership over practice operations
Pay: $22.89 - $27.57 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
