Description:
Front Desk Attendant
Join the Mountainside Fitness Team
Why Mountainside Fitness?
We invest in our people. Here's what you can expect as part of the Mountainside family:
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Complimentary gym membership plus deep personal training discounts
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Onsite childcare — bring your kids to work with you
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Consistent schedules that stay the same week to week — no surprises
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Flexible pay for hourly employees — access your earnings when you need them
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Real growth opportunities — 100% of our General Managers were promoted from within
Key Responsibilities
Member & Guest Experience
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Warmly greet and check in Members and guests, creating a welcoming first impression
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Respond promptly and professionally to guest needs, requests, and concerns
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Communicate relevant guest information to the appropriate departments in a timely manner
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Provide basic equipment orientation and assistance to Members as needed
Safety & Club Standards
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Uphold and enforce club safety policies to protect the well-being of all Members and guests
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Maintain a professional, conservative appearance in accordance with club dress policy
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Complete assigned cleaning tasks to help maintain a clean and safe environment
Operations & Administration
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Operate standard office equipment including phones, computers, and copy machines
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Accurately perform basic math functions related to daily operations
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Complete tasks and assignments consistently and thoroughly, communicating any concerns to management
Qualifications
Experience & Skills
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Previous experience in customer service, front desk, or a related field preferred
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Strong interpersonal skills with the ability to build rapport with a diverse membership
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Excellent written and verbal communication skills
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Strong organizational skills and ability to manage multiple tasks
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Problem-solving and conflict resolution skills
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Self-motivated and proactive — takes initiative and seeks out additional duties
Character & Reliability
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Demonstrates responsibility, dependability, and consistency: arrives on time, attends meetings, and completes assigned tasks
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Communicates professionally with managers, co-workers, and Members
Physical Requirements
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Ability to lift a minimum of 30 lbs.
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Ability to move throughout the club and around equipment throughout the shift
Requirements Upon Hire
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CPR Certification required within 30 days of start date — sponsored by Mountainside Fitness at no cost to you
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Successful completion of pre-employment drug screening
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Successful completion of the Mountainside Fitness Training Program
Ready to be the face of Mountainside? Apply today and start building your career with us.
Requirements:
Physical Requirements
Must be at least 16 years or older.
Must be able to lift a minimum of 30 lbs.
Must be able to maneuver throughout the club and equipment.
Physical ability to complete assigned cleaning tasks.
Skills & Competencies
Provide basic equipment assistance.
Demonstrate competence in the operation of basic office equipment: phone, fax machine, computer, copy machine, etc.
Consistently complete simple mathematics functions.
Demonstrate responsibility, dependability, and consistency in: arriving on time, attending meetings, completing assigned tasks, and communicating all concerns and messages to managers.
Possess problem solving and conflict resolution skills.
Demonstrate self-motivating and self-directed behavior such as seeking out additional duties.
Ability to communicate effectively with managers, co-workers, and members.
Successful completion of Manage Staff training, drug testing, and the Mountainside Training Program.
