Best Western - El Rancho Palacio is accepting new applications to fill out one Night Shift position as Guest Service Agent/Front Desk.
For this position, you will fill a pivotal role in ensuring guest satisfaction through check in, check out, attentive coordination of hotel services for each guest, and get breakfast ready by 6:00 AM or time assigned by management for specific date. You will be focused on optimizing each guest’s experience by promoting hotel services, facilities and outlets and providing information of upcoming events/functions in the hotel and surrounding areas. The Hotel Night Auditor accurately balances and audits the hotel’s income and expenses for the current 24 hour period.
The ideal candidate will:
- Have one year of hotel, customer service and/or accounting experience. At least one year experience is preferred.
- Be incredibly friendly, customer centric, love to smile and have knowledge of the local area.
- Get breakfast buffet ready by 6 AM or time assigned by management.
- Have strong computer skills and brand PMS experience.
- Register guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check-ins, check-outs, and VIP/Elite member arrivals. Greets, registers, and assigns rooms to guests. Answers phone in a prompt, efficient, and friendly manner.
- Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction. Uses creative reasoning to overcome guest objections and concerns and to ensure 100% satisfaction.
- Balances and audits for accuracy room revenue, all room and tax charges, cashier’s reports and guest and house accounts, food and beverage revenue and telephone revenue; assists in the preparation of all reports relevant to daily revenues.
- Completes and transmits daily management and accounting reports and supporting documents; prepares customer tracking report, market segmentation report, food and beverage revenue report necessary to ensure the accurate accounting of hotel revenues and expenses.
- Provides a professional image at all times through appearance and dress.
Note: Other duties as assigned by supervisor or management
How to apply:
- Come and fill out application on property.
- Time: Between 10 AM to 3 PM.
- Please do not call the hotel directly. Once your application is submitted to the management, and it is reviewed, our team will contact you.
Work Remotely
Job Types: Full-time, Part-time
Pay: From $12.50 per hour
Benefits:
Work Location: In person
