QUALIFICATIONS:
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Ability to Collaborate - Proactively works in partnership with others to achieve a common goal or necessary objective; builds rapport and cooperative relationships with others;
Deliver Effective Customer Service - Makes customers and their needs a primary focus. Takes appropriate immediate action to meet customer needs and concerns. Takes personal responsibility to resolve the issue(s);
Work Effectively As a Team Member - Actively participates as a member of a team to move the team toward the completion of goals. Informs and involves others by sharing important relevant information with the stakeholders. Places higher priority on team or organizational goals than on own goals;
Effective Communication - Effectively conveys reliable accurate information so that the recipient clearly understands its intent. Uses appropriate written, verbal, or electronic communication format to disseminate information;
Able to Maintain Confidentiality - Makes effective business decisions regarding with whom to discuss sensitive and confidential information. Respects the privacy of others, and maintains the confidentiality of information to which exposed;
Must speak, write, and read English fluently and be able to interact positively with all levels of staff and a broad base of customers, ranging from students and parents to executives, politicians, and community leaders;
Must be able to multi-task and quickly analyze issues, shift priorities, and cope with ambiguity in a fast paced environment;
Must have a high level of proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook, etc.) and be skilled in using the internet for work related research;
Knowledge of Visio and Adobe Acrobat preferred;
Ability to pass pre-employment test;
This is a highly analytical position, so it requires demonstrated experience in analyzing numbers, working quickly and accurately;
Must have a minimum of 10+ years of administrative or secretarial experience, preferably in a professional environment providing lead administrative support to an executive; and
Can be demanding due to pace and volume of work, the need to assist difficult customers, and managing change; periodically required to work long hours.
EDUCATION REQUIREMENTS:
Associates Degree Preferred; High School Graduate Required. Degrees must be from an accredited college or university.
CERTIFICATION REQUIREMENTS:
None required.
SUPERVISORY RESPONSIBILITIES:
No direct supervisory responsibilities.
PHYSICAL DEMANDS:
The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand, talk, hear, walk, sit, and use fingers, tools or controls. The employee is occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision such as to read handwritten or typed material, the ability to adjust focus, and depth perception. While performing the duties of this job, the employee may occasionally push or lift up to 25 lbs.
WORKING ENVIRONMENT:
The work environment characteristics are representative of those an employee encounters while performing the essential functions of the job.
ADDITIONAL INFORMATION:
None.
