Sandwich Shop Concierge (Cashier, Host, Food Runner/Busser) Mash (Job Description)
$20/hr - $27. Potential for raises earned every 90 days. Full-time & part-time.
About Mash
Mash is a fine-casual experience — the quality and care of fine dining, with the ease and energy of your favorite neighborhood spot. At the heart of it: artisan flatbread from our own blend of organic flours, slow-fermented and baked the moment it's ordered. Real, seed-oil-free ingredients. Signature refreshments poured over ice spheres. And spirited hospitality — warm, enthusiastic energy that lifts every visit.
CONCIERGE
Hospitality specialists. Concierges are the face of the Mash experience from first hello to warm farewell.
What You'll Do
- Cashier — Greet within seconds, take orders with zero errors, and create genuine moments of connection at the counter.
- Line Service — Own the queue: greet, guide the menu, take mobile orders, and kill the wait before it's felt.
- Table Service — Deliver every order complete and correct, touch every table, and read the room.
- Expo — Verify, package, and hand off every order — clientele's name, eye contact, a genuine farewell.
- Anticipate clientele needs proactively; make kids, first-timers, and regulars all feel equally at home.
- Cross-train into Artisan positions (Flatbread, Assembly, Drinks) as you grow, so you can flex where the team needs you.
What We Look For
- Natural warmth and enthusiasm — energy that genuinely lifts people.
- Sharp attention to detail; accuracy under pressure.
- Professional presence, family-friendly communication, and real teamwork.
- Hospitality experience is a plus, not a requirement — we hire for values and train the rest.
Pay & Growth
- Starting pay: $20 - $27/hr— all tips are electronic, pooled, and shared by hours worked. Tips are always in addition to your wage.
- Raises aren't annual here — they're earned based on level of performance and responsibility. Our 90-day performance reviews and certification program means strong performers advance on a defined timeline. Show the standard, earn the raise.
Perks & Benefits
- One free staff meal (food + refreshment) every shift worked.
- 20% discount on food and refreshments for you, family, and friends.
- California paid sick leave, all legally protected leaves, workers' compensation, and CalSavers retirement access.
- All training on paid time, always — including your California Food Handler Card (we reimburse) and required harassment prevention training.
Requirements
- Authorization to work in the U.S. (Form I-9 within three business days of start).
- California Food Handler Card within 30 days of hire (Mash reimburses).
- Availability for peak shifts, including weekends; schedules posted two weeks in advance.
- Adherence to Mash uniform, grooming, food safety, and confidentiality standards. Reasonable accommodations made for religious and medical needs.
Physical Demands
With or without reasonable accommodation: stand and walk for the duration of a shift; lift and carry up to 50 lbs; frequent bending, reaching, and repetitive hand motion; work in a fast-paced kitchen environment with heat, ovens, and kitchen equipment; communicate clearly with customers and team.
Equal Opportunity & At-Will Employment
Mash is an equal opportunity employer. All employment decisions are made without regard to race, color, religion (including religious dress and grooming practices), national origin, ancestry, citizenship, disability, medical condition, genetic information, marital status, sex, pregnancy, gender, gender identity or expression, age (40+), sexual orientation, reproductive health decision-making, veteran or military status, or any other characteristic protected by law. Reasonable accommodations are provided for qualified individuals with disabilities and for religious beliefs and practices.
Employment at Mash is at-will. This posting is not a contract of employment and does not guarantee employment for any specific duration.
Pay: $20.00 - $27.00 per hour
Benefits:
Work Location: In person
