Job Summary
We are seeking a dedicated HEAP (Home Energy Assistance Program) Case Manager to join our team and make a meaningful difference in the lives of individuals and families facing energy insecurity. In this vital role, you will provide comprehensive support, guidance, and advocacy to high-risk populations, ensuring they access essential resources and services. Your energetic approach will help empower underserved communities to achieve stability and well-being through personalized case management and crisis intervention.
Requirements:
- Minimum High School Diploma or equivalent.
- Strong organizational skills required.
- Professional, effective communication skills.
- Ability to keep detailed documentation and always maintain courteous and professional conduct towards customers.
- General computer knowledge - Microsoft Office, Adobe and accurate data entry.
- General knowledge of Clark County social services referral network is preferred.
- Ability to work quickly and accurately.
Experience
- Proven experience working with high-risk populations in social work, behavioral health, or related fields.
- Demonstrated ability to support individuals from underserved communities with compassion and cultural sensitivity.
- Conduct phone and in person interviews with customers for E-HEAP application intake and processing.
- Ensure all forms are accurately completed.
- Determine eligibility and obtain all documents for income verification.
- Monitor HEAP email and client files on HEAP server for missing documents.
- Maintain accurate on-line filing system on HEAP server. Document case notes in customer's application in database platform.
- Establish contacts with utility vendors on behalf of customers.
- Assist HEAP Director in ensuring programs are operated according to the State Guidelines.
- Follow-up and assist HEAP Director with customer inquiries and maintain customer satisfaction.
All qualified applicants will receive consideration for employment without regard
to race, color, religion, sex, sexual orientation or national origin, according to
federal law.
Pay: $40,000.00 - $44,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Health savings account
- Paid time off
- Vision insurance
Work Location: In person
