OVERVIEW OF POSITION:
Provide Engineering & Technical Services to target customers
RESPONSIBILITIES OF THIS POSITION – APPLICATION ENGINEERING
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Maintain high-level knowledge of all products, services, mfg. operations & fabrication capabilities, and relevant industries through company’s resources and self-education.
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Engage with company sales representatives and their customers in providing presale and post-sale application engineering support.
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Act as principle application engineering point of contact for customers and sales representative for assigned sales area.
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Provide general and value added application engineering support for all products i.e.:
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Take ownership of situations to effectively resolve matters in a timely manner.
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Effectively offer solutions for customers based on clear application requirements to best meet customers’ requirements and company sales objectives.
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Oversee field testing activities of products.
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Provide on-site troubleshooting support.
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Engage in project activities.
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Deliver technical presentations to customers.
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Support special pricing and materials mgt. activities as it relates to specific acct. efforts.
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Support account sales goals and strategies.
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Communicate regularly with sales team members regarding account activities.
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Identify leads through active listening and probing for customer requirements and opportunities, as well as proactive industry research.
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Participate in customer visits with sales representatives to develop & maintain strong supplier/customer relationships.
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Maximize scope of supply.
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Recognize that a customer using one product type may have opportunities to purchase others.
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Demonstrate proactive selling of products.
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Identify opportunities for expanding the sale through additional options and/or complimentary products.
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Identify and communicate product/service improvements based on customer feedback/experience.
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Support contact management database through including personal activities.
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Interact with key Habasit Group personnel in Knowledge Mgt., R&D, & Product Mgt. in support of personal growth, product improvement & development.
COMPETENCIES/SPECIFIC EXPERIENCE OR TRAINING PREFERRED:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements/preferences listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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Required – Bachelor of Science degree in Mechanical Engineering with 10 years industrial experience plus minimum 3 years in customer facing role – belting and/or conveying related experience preferred.
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Required – Work inside office and travel in support of outside sales force and customers as part of team; Travel requirement 20%
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Required – Experienced in mechanical design, analysis and troubleshooting; technical writing; and time/task management.
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Required – Excellent interpersonal skills; practiced in public speaking and face-to-face consultation.
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Required – Proactive problem solver
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Required – Able to multitask & work well in a team.
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Required – Competent with Microsoft Office: including Word, Excel, PowerPoint; and CAD.
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Required – Customer and results oriented
