About Us
Summerwind Jewelers & Goldsmiths is a family-owned & operated independent fine jewelry business in downtown Portsmouth, NH. We are fun, professional, engaging, and innovative in pursuit of our goal to provide unique, high-quality jewelry products and services in a comfortable, collaborative, and inclusive environment where every client feels valued, respected, and has an exceptional experience every time they enter our store.
Our work environment includes:
- Relaxed, yet professional atmosphere
- On-the-job training
- Growth opportunities
- Safe work environment
- Lively atmosphere
- Casual work attire
- Company perks
Job Description
**PLEASE NOTE: This is a seasonal/temporary position. The (approximate) dates of hire will be October 2026 through early January of 2027. While a longer term or permanent full- or part-time position may be available at that time, it is not guaranteed.
The position will include on-the-job training to provide assistance on and off the sales floor with retail sales, sales support, and admin responsibilities throughout the holiday season.
This role combines the detail- and task-oriented responsibilities Sales & Sales Support Associate on the sales floor, including making and receiving calls, greeting customers in the store, handling returns and exchanges, and assisting at the point-of-sale. Candidate is responsible for providing superior customer service to all clients and regular support to all members of the sales team during their time on floor, while also directly assisting the administrative or executive assistant(s) with assigned tasks and larger projects.
The ideal candidate should be positive, friendly, and outgoing; willing and able to work directly with customers, as well as independently in a professional atmosphere, with great attention to detail, excellent organizational skills, and good communication with other members of the team. Candidates should be motivated and enthusiastic; they should have a passion for working in a retail environment, with a true desire to support the overall success of a team - to make their jobs and existing processes within the store both more effective and more efficient.
Responsibilities
- Answer the telephone
- Greet customers and direct them to the appropriate staff to meet their needs
- Help set up the jewelry each morning and pull pieces from the showcases at night
- Assist with cleaning of store and stock; general maintenance, organization, housekeeping, merchandising, and display
- Perform complimentary jewelry cleanings for customers
- Notify customers of job estimates and when orders are ready for pick up
- Handle the point of sale: type up receipts, handle payments, cash and call for credit approval if needed; gift wrap purchases for customers
- Return unsold stock to the displays
- Tag and put out new merchandise; clean and re-tag existing merchandise as needed
- Provide administrative support to sales team
- Take detailed notes during consultations, and re-type and organize sales associates' notes and customer files
- File receipts, job envelopes, and invoices
- Provide assistance to other members of the administrative support teams as needed
Skills & Qualifications
- Previous work experience in a relevant category: retail sales, sales support, customer service administrative assistance (Preferred; min. 1-3 years)
- Proficiency in English
- Ability to type
- Basic math skills
- Basic Computer skills, including running a Windows operating system, and experience using basic Microsoft programs (Word, Excel)
- Working knowledge of office equipment, like printers and fax machines
- Basic understanding of sales principles and customer service best practices
- Experience with visual merchandising or product display
- Good time management skills and the ability to prioritize work
- Attention to detail and problem solving skills
- Excellent communication skills
- Strong organizational skills with the ability to multi-task
- Teamwork and motivational skills
Summerwind Jewelers is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, gender identity, national origin, veteran or disability status, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
Job Types: Temporary, Part-time, Full-time
Pay: $20.00 - $25.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Education:
- High school or equivalent (Required)
Experience:
- Administrative: 1 year (Preferred)
- Customer service: 1 year (Preferred)
- Retail sales: 1 year (Preferred)
Language:
Work Location: In person
