Job Summary
Support company operations by ensuring client service excellence and client satisfaction. Handle incoming calls, emails, and or requests from clients, physicians, pathologists, patients, employees and or payers.
Duties
- Interacts with physicians, employees and clients in a positive manner consistent with the mission and values of Bako Diagnostics.
- Handle outbound and inbound calls from external and internal clients with a sense of urgency.
- Handle incoming requests from external and internal clients by e-mail and or fax and managing their inquiries or requests.
- Use first call resolution techniques for client support issues and provide clients with appropriate solutions.
- Responsible for scheduling specimen pickups via courier databases in a timely manner.
- Ability to maintain client and patient confidentiality and adhere to HIPPA and PHI standards.
- Accurately and efficiently document client interaction in company CRM and other applications as required.
- Consistently meet established productivity, schedule adherence, and quality objectives.
Requirements
- High school diploma OR GED required; Associate’s Degree is preferred
- One or more years of Client/Customer Services experience
- Call Center experience strongly encouraged
- Medical Practice or Laboratory work experience preferred
- · Client-focused with a One-Team Mind-Set
- Analytical reasoning
- Strong communication skills
- Competent grammatical and mathematical skills
- Attention to detail
- Microsoft Office proficiency
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, use hands, reach with hands and arms, and talk or hear. The employee is occasionally required to stand, walk and stoop, kneel, or crouch. The employee may occasionally lift and/or move up to 10 pounds
Pay: $22.00 - $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Referral program
- Retirement plan
- Vision insurance
Education:
- High school or equivalent (Required)
Experience:
- customer service call center: 1 year (Required)
Ability to Commute:
- Alpharetta, GA 30005 (Required)
Work Location: In person
