This position manages and oversees the College’s Customer Relationship Management (CRM) system to support prospective student engagement and enrollment processes. The role serves as the primary system lead for CRM functionality related to Outreach and Recruitment, ensuring effective system use across Student Affairs, Academic Affairs, and other college units. The CRM Manager designs, implements, and maintains communication workflows, data processes, and system integrations that support the student lifecycle, while collaborating with internal stakeholders to improve efficiency, communication, and overall recruitment effectiveness.
This position may require working weekends and after regular business hours.
Please upload a cover letter.
Applicants are encouraged to apply promptly, as this posting may be taken down before the listed closing date once adequate candidate interest has been reached.
Knowledge, Skills, Abilities, and Worker Characteristics:
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Knowledge of CRM systems, data management, and workflow automation
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Experience designing communication strategies and managing technology platforms
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Strong analytical and problem-solving skills with attention to detail
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Ability to manage multiple projects and priorities in a fast-paced, collaborative environment
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Strong written and verbal communication skills
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Ability to train and support users with varying levels of technical proficiency
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Ability to collaborate effectively with cross-functional teams and stakeholders
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Proficiency in Microsoft Office and ability to learn and implement new technologies
Working Conditions:
Typical office environment with frequent interaction across departments and campuses. May include occasional evening or weekend work related to system updates, events, or recruitment cycles. Occasional travel between campuses or off-site locations may be required.
