Damage Prevention Coordinator | Ripple Fiber
We are looking for a Damage Prevention Coordinator to join our growing team.
About Ripple Fiber
At Ripple Fiber, we deliver more than high-speed internet. We’re creating a ripple effect by producing opportunities and brighter futures for the residents of the communities we serve. Join America’s most innovative, industry-leading fiber internet company, and help shape the future.
We believe the biggest wave starts as a ripple.
About our culture
We are a dynamic, fast-growing, and innovative company driven by ambitious self-starters with entrepreneurial mindsets. Our fast-paced environment fosters creativity, collaboration, and initiative. We are people-centric, placing strong emphasis on employee experience, career growth, and professional development.
About the role
The Damage Prevention Program Coordinator is responsible for the end-to-end coordination and execution of damage prevention activities across Ripple Fiber’s network. This role ensures all damage tickets—both in-house and third-party—are actively managed, followed up on, and resolved in a timely manner.
This individual owns the tracking, communication, and accountability of damage-related work, including coordinating network relocations, ensuring vendor performance, and maintaining system accuracy. The role is critical in reducing network damages, improving response times, and protecting the customer experience.
Responsibilities:
Damage Ticket Management
- Own and manage all damage prevention tickets from creation to closure
- Ensure timely follow-up on all open tickets with internal teams and third-party vendors
- Track ticket status, drive updates, and escalate issues as needed
- Maintain accurate and up-to-date records in all systems
Vendor & Internal Coordination
- Act as the central point of contact for damage prevention activities
- Hold vendors and internal teams accountable for response times and SLAs
- Ensure all work is completed and properly documented
Network Relocations Management
- Coordinate and track all network relocation requests
- Work cross-functionally with Construction, Engineering, and Field Operations
- Monitor progress and escalate risks
Reporting & Performance Tracking
- Track and report key metrics (ticket volumes, response times, repeat damages)
- Identify trends and provide insights to leadership
- Support continuous improvement initiatives
Process & System Ownership
- Ensure adherence to processes and workflows
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Drive consistency in ticket management across teams
- Support system and reporting improvements
Qualifications:
- 3+ years of experience in telecom, utilities, construction, or operations
- Experience with ticketing systems and tracking tools
- Strong organizational and multitasking skills
- Proven ability to coordinate across teams and vendors
- Strong communication and accountability focus
- Proficiency in Excel and reporting tools
Key Competencies:
- Ownership & Accountability
- Operational Discipline
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Attention to Detail
- Communication
- Problem Solving
- Sense of Urgency
Success Metrics (KPIs):
- % of damage tickets closed within SLA
- Average time to resolution
- Reduction in repeat damages
- Accuracy of ticket data
- Vendor performance vs. SLAs
- Timeliness of network relocations
Why This Role Matters
This role directly impacts network reliability, operational efficiency, and the customer experience. By ensuring disciplined execution of damage prevention processes, the Damage Prevention Program Coordinator helps reduce outages, control costs, and protect the integrity of the network.
We offer competitive pay, comprehensive health benefits, 401(k) with company match, and a supportive work environment where innovation and teamwork thrive. If you’re passionate about making a difference and being part of a community-focused company, Ripple Fiber is the place for you.
Ripple Fiber is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Ripple Fiber is committed to providing veteran employment opportunities to our service men and women.
