CUSTOMER SERVICE REPRESENTATIVE
Description
Job Purpose
The customer service representative will work cooperatively with our customer base and manufacturing team to provide outstanding customer service.
Duties & Responsibilities
- Provide product information in a timely manner to all customer (new and existing) inquiries. This can include questions regarding our material and manufacturing process, lead times, and material suggestions for certain applications.
- Determine customer requirements and expectations in order to recommend specific products and solutions.
- Assist with samples requests and forwarding them to the appropriate parties for fulfillment.
- Accurately process customer transactions such as orders, freight quotes, freight claims or returns.
- Provide accurate information regarding availability of products.
- Monitor scheduled shipment dates to ensure timely delivery and expedite as needed.
- Provide updated shipment information to customer.
- Setup and maintain customer files including price lists.
- Answer phone calls and assist sales reps, distributors of our product, and potential end users with questions.
- Manage time effectively, meet personal goals and work effectively with other members of the team.
- Basic technical knowledge of the products, installation, maintenance, etc.
- Reports any customer concerns to Customer Service Manager.
- Follow company policies and procedures.
- Present a professional image at all times to customers and vendors.
- Other administrative tasks as assigned.
Qualifications
- High School diploma
- Entry level position, experience preferred
- Ability to handle a moderate volume of incoming phone calls with professionalism and courtesy especially when the same is not returned by the caller
- Ability to effectively use computer software and technology as required by the company including Microsoft Word and Excel
- Effective organizational, verbal and written communication skills a must
- Ability to work professionally, effectively, and efficiently in a team environment with customers, management and co-workers.
- Must be able to multi-task effectively
Requirements:
- This position will report for 8 hours daily Mon-Fri
- Hours are 8am to 5 pm EST (Lunch 1 hour)
- This position reports to the Customer Service Manager
Job Type: Full-time
Pay: $18.00 - $19.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
People with a criminal record are encouraged to apply
Work Location: In person
