Part-Time Helpdesk Technician Job Description (20 hrs/week)
Job Overview
We are seeking a Part-Time Helpdesk Technician to provide technical support to end users and assist with day-to-day troubleshooting. This role will work 20 hours per week at a rate of $30/hour and will help ensure reliable IT support and smooth operations.
Schedule & Compensation
- Hours: 20 hours/week (schedule flexible based on business needs)
- Pay Rate: $30.00/hour
- Employment Type: Part-time, hourly
- Work Format: (Specify: On-site / Remote / Hybrid if applicable)
Key Responsibilities
- Provide helpdesk support via phone, email, and ticketing system
- Troubleshoot and resolve issues related to:
- Windows/Mac operating systems
- Email and basic productivity tools
- Password resets and account access
- Network connectivity (Wi-Fi/LAN)
- Printers and common peripherals
- Common software applications
- Log, document, and track support requests in the ticketing system
- Escalate unresolved or complex issues to senior IT staff or vendors
- Perform basic hardware troubleshooting (PC/laptop peripherals, cabling, accessories)
- Support user onboarding/offboarding tasks as needed (accounts, access, device setup)
- Maintain knowledge base articles and update documentation
- Assist with routine IT tasks (patching support, device checks, inventory support)
Qualifications
- Prior experience in a helpdesk or IT support role (preferred)
- Strong troubleshooting skills and customer service mindset
- Working knowledge of:
- Networking basics (DNS, DHCP, IP addressing, Wi-Fi)
- Active Directory / user management (preferred)
- Ticketing systems (e.g., Freshservice)
- Windows and/or macOS environments
- Ability to communicate clearly with non-technical users
- Reliability and responsiveness during support hours
Education (Optional)
- High school diploma required; Associate’s degree or relevant IT certification preferred (e.g., CompTIA A+, Network+, Microsoft certifications)
Preferred Skills (Nice to Have)
- Familiarity with Microsoft 365 (Outlook, Teams, OneDrive)
- Basic understanding of cybersecurity best practices (phishing awareness, MFA, etc.)
- Experience supporting mobile devices (iOS/Android) or endpoint management tools
Physical/Work Requirements (Optional)
- Ability to lift and carry IT equipment (typically up to ~25 lbs / 11 kg) as needed
- Ability to sit/stand at a workstation and work with computers for extended periods
Application Notes (Optional)
Please include:
- Resume
- Any relevant certifications
- Availability for the 20-hour weekly schedule
Pay: $30.00 per hour
Expected hours: 20.0 per week
Work Location: In person
