Role description
Job Title: ServiceNow ITOM Lead
Location: Dallas, TX (Remote)
The candidate will be responsible for end-to-end implementation, configuration, and optimization of ServiceNow ITOM capabilities, including Discovery, Service Mapping, CMDB, and integrations. The role requires strong expertise in both on-premises and cloud environments, along with the ability to design, customize, and enhance Discovery patterns.
- Lead and implement end-to-end Discovery across:
- On-prem infrastructure (Windows, Unix, Network devices, Load Balancers, VMware/vCenter, ESX)
- Cloud environments (AWS, Azure, etc.)
- Design and implement Service Mapping for business-critical services and application dependencies, with hands-on experience in end-to-end mapping of complex and critical applications.
- Manage and maintain CMDB (Configuration Management Database) ensuring:
- Data accuracy and integrity
- Effective CI lifecycle management
- Implement and align CMDB with CSDM, Support CSDM maturity improvements.
- CSDM functionality and
- Configure and manage Service Graph Connectors (SGC) integrations
- Develop and customize Discovery Patterns, including:
- Creation of complex custom patterns
- Modification and enhancement of existing patterns
- Optimization of identification and reconciliation rules
- Perform advanced troubleshooting of Discovery, MID Servers, and integrations.
Cross-Module Understanding
The candidate must have a strong understanding of how ITOM Discovery and CMDB impact other ServiceNow modules, including:
- ITSM (Incident, Problem, Change Management)
- Dependency mapping for impact analysis
- Accurate CI relationships for change risk assessment
- ITAM / SAM / HAM
- Software and hardware asset normalization
- License compliance using Discovery data
- Asset-CMDB reconciliation and Mapping
- Ability to operate at a senior technical or architect level
- Strong analytical and problem-solving skills
- Capability to design scalable and enterprise-grade ITOM solutions
Skills
Mandatory Skills : ServiceNow CSM
Other details
Actual compensation within the range will be dependent upon the individual's skills, experience, performance and internal equity.
Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree (“LTIM”):
Benefits and Perks:
- Comprehensive Medical Plan Covering Medical, Dental, Vision
- Short Term and Long-Term Disability Coverage
- 401(k) Plan with Company match
- Life Insurance
- Vacation Time, Sick Leave, Paid Holidays
- Paid Paternity and Maternity Leave
The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.
Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting.
LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.
Benefits
Compensation range: $90,000.00 to $120,000.00 per year
About LTM
LTM is an AI-centric global technology services company and the Business Creativity partner to the world’s largest and most disruptive enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI — enabling new ways of working, new productivity paradigms, and new roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM — a Larsen & Toubro company — owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it. Please also note that neither LTM nor any of its authorized recruitment agencies/partners charge any candidate registration fee or any other fees from talent (candidates) towards appearing for an interview or securing employment/internship. Candidates shall be solely responsible for verifying the credentials of any agency/consultant that claims to be working with LTM for recruitment. Please note that anyone who relies on the representations made by fraudulent employment agencies does so at their own risk, and LTM disclaims any liability in case of loss or damage suffered as a consequence of the same. Recruitment Fraud Alert - https://www.ltimindtree.com/recruitment-fraud-alert/
