The Operations Supervisor-Order Services provides streamlined, single point of contact communication efficiency between our customers and several operations teams. They oversee a team of Order and Customer Service Representatives, ensuring the Arizona Appliance and Home brand is synonymous with excellent quality and service.
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Follow and enable a culture where Arizona Home and Appliance Core Values come to life.
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Effectively supervises and leads a team , serving as the main point of communication between them and the Operations Manager.
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Executes business strategy provided by company leadership.
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Assists Operations Manager in establishing performance standards, recommending, and implementing changes, along with feedback on strategy effectiveness.
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Develops and maintains effective business relationships with Appliance Leadership.
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Proactively identifies and addresses scheduling conflicts, delays, and issues promptly to minimize disruptions to project timelines.
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Responsible for training, coaching and performance management (including one on ones) for direct reports.
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Works with Operations Manager to drive productivity, accountability and assists in corrective action when appropriate.
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Conduct regular audits of the ticketing system, closing out completed requests and reminding team members if they have something open.
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Guide team members and sales department with questions regarding already replaced orders.
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Proactively helps team members handle upset customers, maintaining effective de-escalation between all parties.
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A minimum 2 years of management/supervisor experience
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Fundamental PC skills, especially knowledgeable in Outlook, Excel, Teams and Word.
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Excellent organizational, time-management and decision-making skills.
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World class leadership and communication skills, with the ability to adapt to a variety of audiences.
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The ability to develop, implement and assess performance metrics.
Previous experience supervising remote teams.
This position is office based, typically sitting at desk -requiring dexterity to be able to utilize phone, computer, and manuals, binders
