Job Description
Field Service Technician
The Field Service Technician represents the company in a professional and customer-focused manner while diagnosing product issues, completing repairs, and delivering high-quality service in customer homes and job sites. This role is critical in ensuring positive customer experience and maintaining the integrity of our products.
MITER Brands is one of the largest manufacturers of residential windows and doors in the United States, known for delivering high-quality, energy-efficient products and an exceptional customer experience. With a growing national presence, MITER Brands supports both new construction and replacement markets through a family of trusted brands.
Our portfolio includes MI Windows & Doors, Milgard Windows & Doors, PGT Custom Windows & Doors, and Western Window Systems—each bringing unique strengths, innovation, and craftsmanship to our customers across the country.
At MITER Brands, our people are at the heart of everything we do. We foster a collaborative, team-oriented culture where employees are empowered to grow, contribute, and make a meaningful impact. As we continue to expand, we’re excited to welcome individuals who are motivated to build their careers with a company that values quality, service, and innovation.
Responsibilities
Diagnose product issues and perform repairs at customer homes and job sites
Communicate professionally and courteously with customers, coworkers, and internal teams
Accurately document all service calls, observations, and completed work using company systems (iPad, laptop, or mobile device)
Collaborate with team members and support senior technicians on service calls
Safely operate hand and power tools to complete repairs and installations
Maintain service vehicle, tools, and inventory to ensure readiness and efficiency
Ensure job sites are left clean and returned to their original condition
Pick up, deliver, inspect, and manage parts and materials for service work
Assist with warehouse organization, inventory management, and unloading deliveries as needed
Follow all company safety policies and procedures
Submit all service documentation and closing information in a timely manner
Qualifications
High school diploma or GED preferred
Some experience or working knowledge of windows and doors is preferred
Experience in a service, construction, or hands-on technical environment is a plus
Comfortable using mobile devices and service software for documentation and scheduling
Basic computer proficiency, including Microsoft Outlook and Windows
Knowledge of safe operation of hand and power tools
Strong interpersonal skills with the ability to communicate effectively with customers and team members
Ability to read, write, and understand basic English
Bilingual (English/Spanish) is a plus in certain markets
Strong problem-solving skills and ability to diagnose repair issues
Ability to work independently and as part of a team
Good judgment and ability to escalate issues when needed
Basic math skills and ability to read a tape measure
Strong attention to detail and commitment to quality work
Valid driver’s license with a clean driving record
Ability to become Aerial Lift certified within 6 months of hire
Frequent travel to customer homes and job sites
Physical work including lifting, carrying, and using tools
Combination of indoor and outdoor work environments
Why Join Us
This is a great opportunity for someone who enjoys hands-on work, problem-solving, and interacting with customers. You’ll be part of a team that takes pride in delivering quality craftsmanship and exceptional service.
What We Offer
Our benefits package includes coverage of your health, wealth, and wellness for you and your eligible spouse/dependents. We offer a competitive salary and benefits package, including a 401k with company match and generous paid time off to help you balance your life. Below is a list of benefits you will enjoy while working with our company.
- Three comprehensive Medical plan options
Prescription
Dental
Vision
- Company Paid Life Insurance
- Voluntary Life Insurance
- Supplemental Hospital Indemnity, Critical Illness, and Accident Insurance
- Company-paid Short-Term Disability
- Company-paid Long-Term Disability
- Paid time off (PTO) and paid Holidays
- 401k retirement plan with company match
- Employee Assistance Program
- Teladoc
- Legal Insurance
- Identity Theft Protection
- Pet Insurance
- Team Member Discount Program
- Tuition Reimbursement
- Yearly Wellness Clinic
MITER Brands, also known as MI Windows and Doors, Milgard and PGT Industries are an equal-opportunity employer. The company does not discriminate based on religion, race, creed, color, national origin, sex, age, disability, handicap, veteran status, sexual orientation, genetic information, or any other applicable legally protected category.
