THE NITTY-GRITTY (The Essential Job Duties)
- Monitor room inventory daily and sets restrictions accordingly (MLOS,CTA/CTD) in order to maximize occupancy and ultimately room revenue
- Work closely with Sales, Marketing, Reservations, Junction, Casino, and Finance teams to support revenue initiatives including but not limited to special promos, and events.
- Responsible for overseeing and executing these initiatives internally as well as external hotel partnerships
- Assist in the daily management of room inventory, rates, and restrictions across all distribution channels
- Keeps current and aware of all room rates, packages, specials and other hotel/casino information that customers may inquire about for Virgin Hotels; ensures accuracy of information and responsible for communicating this information to all employees in relevant departments
- Manage and audit all Revenue Management system and tools, Duetto, HBSI, SynXis, LMS, LMS Interfaces, and R&I, ensuring that its position is consistent with selling strategy
- Maintain and build all group codes, rate plans, rate strategies, billing profiles and booking engine weblinks for transient, marketing, executive, casino, consortia, corporate, wholesale, and OTA accounts
- Prepare daily, weekly, monthly, and ad-hoc reports as requested by VP of Hotel Operations and Revenue and the Executive Director of Revenue Management
- Assist in managing third-party distribution channels (OTAs, wholesale, and other partners).
- Ensure rate parity and inventory accuracy across all online and offline channels
- Manage Room Master File for updating/creating room inventory and room type mapping
- Keeps log of all trends, events, citywide conventions, etc. that affect hotel occupancy
- Support forecasting and budgeting processes by compiling and analyzing daily, weekly, and monthly reports
- Perform other duties as assigned to assist the Reservations, Revenue Management and Front Office departments
WHAT IT TAKES (The Qualities We Look For)
- Ability to effectively communicate in writing and verbally in English
- Great team player with the ability to create excellent working relationships across the group
- Collaborative approach with all department
- Ability to break down barriers and resolving potential conflicts swiftly and effortlessly
- Strong communication and presentation skills to all levels of management
- Creativity and innovation are essential
- Ability to think outside the box and approach all issues with a completely fresh approach
- Ability to anticipate needs and over deliver wherever possible
- Candidates must think on their feet and use their initiative to solve problems and deliver solutions
- Excellent customer relations, communication, presentation and organization skills of utmost importance
- Able to change direction and work on multiple project aspects at once
- Enthusiastic, passionate, able to enthuse and motivate others
- Leadership ability and behavior consistent with Virgin Hotels Core Values: Fun, innovative, original and personable, and striving to deliver high quality and brilliant customer service
MUST HAVE'S
- Strong knowledge of Duetto, LMS, and SynXis preferred
- Strong sense of need for achievement of goals and success
- Sound ability and knowledge to develop standards of operations and strategic processes
- Good analytical and numeric skills for fast data crunching
- Ability to work under own initiative in a highly pressured environment
- Good listening skills and the ability to anticipate business needs
- Able to develop relationships with all departments within the hotel teams
- Capacity to read situations, understand environments and respond accordingly
- Capable of prioritizing between revenue generating actions and time-consuming tasks with low yield impact
- Well-developed interpersonal, adaptive influencing and management skills
- Willingness and ability to interact professionally with 3rd party parnters and vendors
- Mentality of client service and taking responsibility beyond direct duties
- High level of motivation, determination and commitment
- Must have minimal of 2-years Revenue Management experience
- Must possess analytical skills; knowledge of the discipline of Revenue Management
- Strong computer literacy. Effective communication skills
- Must have a strong foundation in the hospitality industry
- This position operates in a working environment that is sedentary in nature and subject to varying levels of noise
WOULD BE NICE TO HAVE'S
- 5+ years of hands-on Hotel Revenue Management experience in a Hotel and Casino
- High level knowledge of the equipment and computer systems associated with the position, including but not limited to Agilysys LMS (PMS), Duetto, SynXis and R&I
- Computer literate with a high-level command of Excel
VALUABLE TRAITS
- 50% logical / 50% creative / 100% AWESOME
- Enjoy working with a team and alone as the situation dictates
- Adaptive, Flexible!
- Embody "great attitude"
- Unwavering integrity and endless work ethic
- Appreciate constructive feedback, as well as graciously providing the same
- Tenacious and self-motivated
This is not an exhaustive list of duties, responsibilities, and conditions
*Virgin Hotels celebrates diversity and is proud to be an Equal Opportunity Employer*
