Essential Job Duties
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Provide respectful, professional, positive service in all interactions between co-workers, internal external customers, community members, and the public at large.
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Maintain a positive and productive environment ensuring compliance with policies, procedures, goals and objectives of the City, Department and Division.
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Greet all customers and assist them with a pleasant demeanor.
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Order, stock, and maintain inventory records on all concession products.
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Maintain a clean work environment and ensure that health department standards and regulations of sanitation and hygiene are always met.
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Receive money and count correct change for each sale using proper keyboard entry; accurately manage cash registers.
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Present purchases to customers in an approved manner.
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Manage product by rotating concession food and drink stock, restocking products and supplies, and monitoring product quantity, temperature, and expiration.
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Maintain a clean work environment by preparing and handling food and beverage according to sanitation regulations, cleaning all parts of the concession stand and equipment, and properly disposing of trash and recyclables.
Ancillary Job Duties
Perform other related duties as assigned.
Job Qualifications – Education, experience, and training that are required or desirable in order to effectively perform the job at the time of hire. An equivalent combination of education, training, and experience will be considered. Additional requirements and/or substitutions may be requested and require the approval of HR.
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Prior relevant experience desired.
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Minimum of 16 years of age required.
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Completion of the Basic Sanitation course by St. Charles County Health required.
Knowledge, Skills, and Abilities – May be representative, but not all-inclusive, of those knowledge, skills, and abilities commonly associated with this position.
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Ability to develop a basic competency level in the area of operation.
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Ability to follow standard operating procedures and systems to accomplish tasks.
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Ability to operate a computer using a Point of Sales System for all concessions sales.
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Ability to use basic math skills (i.e., add, subtract, multiply, divide).
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Ability to complete monetary transactions with little or no errors.
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Ability to provide exceptional service to internal and external customers. Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
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Ability to communicate effectively and professionally with supervisors, co-workers, and customers by telephone, in writing, and in person.
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Ability to use good judgment and think rationally in difficult or stressful situations.
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Ability to develop goals and plans to prioritize, organize, and accomplish work, as well as concentrate on multiple tasks simultaneously.
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Proficiency in the use of basic business software (word processing, spreadsheets, email, presentations) and basic office equipment.
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Ability to work under direct supervision and collaboratively in a team environment.
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Regular attendance is a necessary and essential job duty. Job requires being reliable, responsible and dependable.
