We are hiring a full-time Customer Service and Vehicle Operations Specialist who takes pride in doing things right the first time. This is a hands-on, fast-paced role that combines physical work, customer interaction, and independent problem-solving.
This is not a passive position. The right candidate is someone who takes ownership, notices what needs to be done without being told, and follows through consistently. Over time, this role has a clear path toward increased responsibility and leadership.
To be considered, please apply directly through our website:
- https://gomoterra.com/jd-seattle-regional-specialist/
Workload and Schedule:
- Anticipated Start Date: ASAP
- Position Duration: Seasonal with the possibility to expand into Year Round
- Position Type: Full-Time
- Office Location: 22441 Pacific Hwy S, Des Moines, WA 98198
Responsibilities
Customer Service
- Ensure all paperwork and questions are addressed and arrival details are confirmed; contact clients to fill in any gaps.
- Greet clients upon arrival, providing an engaging, informative, and outstanding handover experience to ensure they feel excited and comfortable in the campervan.
- Meet clients upon their return, invite feedback, and turn customers into advocates.
- Perform local vehicle delivery and pickup when required.
- Keep the reservation management system up-to-date with all relevant paperwork and notes, including checking customers in and out, recording damages, and settling outstanding balances.
Vehicle Detailing and Maintenance
- Ensure every van is ready to wow clients by thoroughly cleaning the interior, exterior, and all included equipment in accordance with Moterra’s standards.
- Restock the van with the full list of inclusions, including any paid add-ons and customer-specific requests.
- Maintain an orderly warehouse and office, ensuring all linens, dishes, and other supplies are clean and ready for rentals or last-minute changes.
- Monitor vehicle diagnostics, such as fuel levels, fluid checks, windshields, tire pressure, and tread depth, ensuring cars are operational.
- Assist with vendor communication and vehicle maintenance scheduling. Transport vehicles to/from facilities for service, bodywork, and detailing as needed.
You’ll thrive in this role if you:
- Take initiative without waiting for direction
- Care about details that others might overlook
- Communicate clearly and confidently with guests
- Stay calm and solution-oriented when things don’t go as planned
- Enjoy balancing physical work with customer interaction
This role is likely not a fit if you:
- Prefer highly structured environments with constant direction
- Dislike physical or hands-on work
- Struggle to manage multiple responsibilities at once
Qualifications:
- At least 25 years old, with a valid driver’s license and a clean driving record.
- Physically capable of lifting 30+ lbs.
- Bonus: Comfortable with conversational Spanish is a plus.
Compensation
- Starting Hourly Wage: $22-$26
- Bonuses:
- $500 training bonus paid after 60 days of employment.
- This position is eligible for meaningful performance-based bonuses, which are paid periodically throughout the year. Based on regional and personal performance, bonuses historically represent an additional $2-$3/hr.
Additional Benefits
- One complimentary rental night per month worked, plus access to our “Friends & Family Rate” outside of peak season and as available.
- Access to pro deals for gear from a wide range of top-tier outdoor brands.
- Being part of a rapidly growing outdoor travel company with opportunities for personal and professional growth.
Apply Today
If you’re excited about playing a central role in facilitating memorable outdoor experiences, we’d love to hear from you! To be considered, please apply directly through our website:
- https://gomoterra.com/jd-seattle-regional-specialist/
Moterra Campervans is committed to diversity and inclusion. We seek enthusiastic applicants from all backgrounds to join our team, and we encourage our employees to bring their authentic, original, and best selves to work.
Job Type: Full-time
Pay: $22.00 - $26.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Opportunities for advancement
- Paid training
Application Question(s):
- What excites you most about the role?
- What’s your favorite memory of time spent outdoors? Regardless of whether it was in your neighborhood or a faraway destination, we’re curious what makes it stick out to you.
Work Location: In person
