Verifications Specialist
Provides administrative support to the Verification Department. This includes communicating with all staff and team members in a respectful manner. The job will require training and learning referencing data entry and reports while conducting personal/professional references.
This position is a remote position. Some in-person training may be required.
Duties
- Timely and accurately data entry for all referencing clients
- Utilize internal operating system to enter necessary information
- Conduct personal and professional references interviews via phone and email
- Conduct employment and education verification requests which includes contacting applicant's current/previous employer and/or educational institution to verify work/education history. This also requires utilizing databases when necessary.
- Answer incoming client and applicant calls and emails and providing status reports, troubleshooting technical errors, and more.
- Reviews gathered information and enters into proprietary system
- Develop a balance of speed that results in meeting daily production quotas
- Able to work in a tight team environment.
- Be able to multi task and help in other areas as needed by management.
- Be able to handle complex concerns from the client and be able to resolve them in a professional, efficient and effective manner.
Qualifications
- High School Diploma or GED required
- Ability to type 50+ wpm
- Proficiency in completing tasks on a computer, which includes having a strong working knowledge of MS Outlook and Office Suite; Adobe Acrobat DC, Microsoft Excel
- Proven ability to manage a large workload within tight time constraints and complete tasks in a timely manner
- Ability to address problems and obtain solutions in dealing with both internal and external issues
- Ability to manage multiple priorities
- Ability to establish and maintain working relationships with a diverse population of staff
- Proven ability to work independently
- Proven written and verbal communication skills;
- Exceptional customer service skills, over the phone and in person, with our customers, their applicants and internal departments
Job Type: Full-time
Salary: From $17.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Hendersonville, NC 28792: Reliably commute or planning to relocate before starting work (Required)
Education:
- High school or equivalent (Required)
Job Type: Full-time
Pay: From $17.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Education:
- High school or equivalent (Required)
Work Location: Hybrid remote in Hendersonville, NC 28792
