We are seeking a polished, hospitality-driven Sales Associate to deliver elevated client experiences within our NYC flagship luxury boutique. This role is ideal for a sales professional who is passionate about skincare, fragrance, and personalized service.
The Sales Associate serves as both a brand ambassador and trusted sales advisor, creating meaningful client connections through expert product knowledge and thoughtful hospitality. The ideal candidate is warm, detail-oriented, highly collaborative, and thrives within a luxury retail and experiential environment.
Core Responsibilities
Client Experience
- Deliver personalized, elevated service that reflects the brand’s luxury standards and service philosophy
- Build authentic relationships with clients through thoughtful consultation and clienteling
- Create welcoming, engaging, and memorable in-store experiences
- Anticipate client needs while offering tailored beauty, skincare, fragrance, and body care recommendations
- Support long-term client retention through follow-up communication and relationship-building
Sales & Boutique Support
- Achieve individual and team sales goals while delivering an elevated customer experience
- Support key business metrics including conversion, average transaction value, and client retention
- Assist with merchandising, replenishment, and maintaining luxury presentation standards
- Support daily boutique operations including opening/closing procedures, cash wrap, and inventory tasks
- Maintain strong product knowledge across all categories and seasonal launches
Team & Brand Culture
- Embody the brand’s luxury positioning, aesthetics, and values
- Collaborate with team members to maintain a positive, service-driven environment
- Contribute to a culture centered around hospitality, artistry, inclusivity, and professionalism
- Participate in ongoing product education and training initiatives
Qualifications
- 1 year in skincare, fragrance, or boutique retail environments
- Passion for skincare, wellness, hospitality, and client experience
- Strong interpersonal and communication skills
- Ability to thrive in a fast-paced, highly client-focused environment
- Strong attention to detail and visual presentation
- Weekend availability is required, including support during peak retail periods, events, and activations
- Flexible availability including evenings and holidays
Preferred Experience
- Experience working within luxury or high-touch retail environments
- Experience supporting or participating in in-store events and client activations
- Existing clientele or strong clienteling abilities preferred
- Knowledge of skincare ingredients, fragrance, and beauty application techniques
- Esthetics or cosmetology certification is a plus
Physical Requirements
- Ability to stand for extended periods
- Ability to lift up to 25 pounds
- Comfortable performing customer-facing and operational tasks throughout the day
Compensation & Benefits
- Competitive hourly pay
- Employee product allowance and discounts
- Paid training and ongoing education
- Opportunities for growth and advancement
- Health and wellness benefits (if applicable)
- Paid time off (if applicable)
Ideal Candidate Profile
The ideal candidate is:
- Hospitality-minded and naturally client-focused
- Warm, polished, and collaborative
- Excited by experiential luxury retail environments
Pay: From $27.00 per hour
Work Location: In person
