Phone Operator Job Responsibilities:
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Serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts.
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Welcomes patients and visitors in person or on the telephone, and answering or referring inquiries.
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Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments by telephone.
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Keeps patient appointments on schedule by notifying provider of patient’s arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.
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Comforts patients by anticipating patients’ anxieties, answering patients’ questions, and maintaining the reception area.
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Ensures availability of treatment information by filing and retrieving patient records.
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Maintains patient accounts by obtaining, recording, and updating personal and financial information.
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Obtains revenue by recording and updating financial information, recording and collecting patient charges, controlling credit extended to patients, and filing, collecting, and expediting third-party claims.
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Helps patients in distress by responding to emergencies.
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Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information.
If you have experience with eClinicalWorks that is a plus. Pay is determined by your experience and ability. This is a full time position. Hours are from 7:30 Am to 4:00 Pm Monday through Thursday and 7:30 Am to 1:30 Pm on Fridays.
We are an Equal Employment Opportunity Employer.
Do Not apply if coming to work each day is not something you do often.
